Job summary We are looking for a hardworking, highly motivated, and enthusiastic individual to join our busy, friendly, reception and admin teams who can provide a high standard of administrative support, create great experiences for our patients and deliver effective results in all areas. Ideally, we are looking for someone with previous GP receptionist/administrator experience, with experience of using SystmOne however, this is not essential. Full training will be provided. Pace and dedication are a key attribute needed by the post holder whilst a flexible approach to working is essential. The opening hours currently range between 08:00am and 06:30pm. Candidates must be flexible to cover annual leave and absence where necessary with the addition of early opening and weekend clinics where needed. We are flexible in regards to working days as compressed or 5 day working weeks will be considered. Main duties of the job Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Maintaining and monitoring the practice appointment system Process personal, telephone and e-requests for appointments Signpost patients to the correct service (Care Navigation) To generate computerised repeat prescriptions for signature by GP and via the Electronic Prescription Service (EPS), paying particular attention to accuracy Initiating contact with and responding to, requests from patients, team members and external agencies through a variety of access points Read code data appropriately using SystmOne Data entry of new and temporary registrations and relevant patient information as required Input data into the patients healthcare records as necessary Administrative control of requests for information i.e. SAR, insurance / solicitors letters and DVLA forms Manage all queries as necessary in an efficient manner Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested To undertake any other duties as may be determined from time to time which are commensurate with the range of activities described above. About us We are a dynamic Training practice with over 10,900 patients, boasting an expanding multidisciplinary team, incredibly supportive nursing, management and administrative team and based in recently refurbished premises in Sheffield Centre. Consistently voted in the top of Sheffield's GP practices for patient care. We continue to develop our ways of work to best suit our patients, staff and the ever-changing needs of the world we live in. We are an active member of our community and PCN with a strong Training history, Care Home record and are involved in the development of shared clinical roles. TPP SystmOne clinical system Introducing AccurRx patient consult High QOF achievers Date posted 30 October 2024 Pay scheme Other Salary £22,897 a year Contract Permanent Working pattern Full-time, Flexible working, Compressed hours Reference number A3675-24-0006 Job locations 20 St Andrews Road Sheffield S11 9AL Job description Job responsibilities As above. Please also see attached Job Description and Personal Specification document To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice. The practice continually strives to improve work processes which deliver healthcare with improved results across all areas of our service. We promote a culture of continuous improvement, where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care. Job description Job responsibilities As above. Please also see attached Job Description and Personal Specification document To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice. The practice continually strives to improve work processes which deliver healthcare with improved results across all areas of our service. We promote a culture of continuous improvement, where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care. Person Specification Professional Skills Essential Strong IT skills and working knowledge in the use of MS Office, Outlook and other productivity software tools The ability to type competently and accurately Desirable SystmOne user skills Other Requirements Essential Disclosure Barring Service (DBS) check Flexibility to work outside of core office hours Maintain a flexible approach to work and the ability to adapt to a changing environment. Demonstrate motivation and enthusiasm. Able to work as part of a team and on own initiative Good at multi-tasking skills. Ability to work under pressure. Computer literacy and keyboard skills including data input. Experience of working with the general public Good communication skills, both written and verbal Prioritisation and organisational skills. Qualifications Essential English and Mathematics GCSE Grade c or above Desirable AMSPAR Receptionists Qualification NVQ Level 2 in Health and Social Care Experience Essential Experience of working with the general public Ability to work under pressure. Computer literacy and keyboard skills including data input. Good communication skills, both written and verbal Prioritisation and organisational skills. Able to work as part of a team and on own initiative Good at multi-tasking skills. Maintain a flexible approach to work and the ability to adapt to a changing environment. Demonstrate motivation and enthusiasm. Desirable Experience of administrative duties in a Primary Care setting Experience of working within a GP Practice/NHS Experience of working in a Primary Care setting Experience of using SystmOne software Experience and awareness of using Read Codes Person Specification Professional Skills Essential Strong IT skills and working knowledge in the use of MS Office, Outlook and other productivity software tools The ability to type competently and accurately Desirable SystmOne user skills Other Requirements Essential Disclosure Barring Service (DBS) check Flexibility to work outside of core office hours Maintain a flexible approach to work and the ability to adapt to a changing environment. Demonstrate motivation and enthusiasm. Able to work as part of a team and on own initiative Good at multi-tasking skills. Ability to work under pressure. Computer literacy and keyboard skills including data input. Experience of working with the general public Good communication skills, both written and verbal Prioritisation and organisational skills. Qualifications Essential English and Mathematics GCSE Grade c or above Desirable AMSPAR Receptionists Qualification NVQ Level 2 in Health and Social Care Experience Essential Experience of working with the general public Ability to work under pressure. Computer literacy and keyboard skills including data input. Good communication skills, both written and verbal Prioritisation and organisational skills. Able to work as part of a team and on own initiative Good at multi-tasking skills. Maintain a flexible approach to work and the ability to adapt to a changing environment. Demonstrate motivation and enthusiasm. Desirable Experience of administrative duties in a Primary Care setting Experience of working within a GP Practice/NHS Experience of working in a Primary Care setting Experience of using SystmOne software Experience and awareness of using Read Codes Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name The Hollies Medical Centre Address 20 St Andrews Road Sheffield S11 9AL Employer's website https://www.theholliesmc.co.uk/ (Opens in a new tab)