Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust
An exciting, full-time post has arisen within the Cumbria Psychiatric Liaison Team working within the Cumberland Infirmary. The post holder will have experience of working in a similar work environment and previous secretarial experience is essential due to the demands of the role.
The post holder will be working alongside a team of Administrators, Administration Manager, Team Managers, and Clinical Managers with allocated duties to support the administration function for this team. A good knowledge of Microsoft packages and typing qualifications are essential for this role.
This role is based at Cumberland Infirmary and will involve covering weekend working on a monthly rota. We can be flexible, but there is a necessity that 10 am - 3 pm is covered on a Monday and a Tuesday each week.
The post holder will be able to demonstrate the ability to deal with possible exposure to occasionally distressing or highly emotional circumstances and will be expected to ensure they participate in all relevant training courses appropriate to the role.
Main Duties of the Job
* Secretarial experience working within a team.
* Experience in a customer/patient and service user-focused environment.
* Excellent communication and interpersonal skills.
* A good understanding of the RiO system (not essential as training is given to those who have not worked on this system before).
* A good knowledge of Microsoft Word/Office packages and typing qualifications.
* Good verbal and written communication skills.
* Minute-taking skills as attending MDT meetings and updating RIO and action plans on a screen is required during this.
* Ability to be self-directed, motivated, and able to contribute positively within a team.
* Well organized and structured.
* The post holder will be expected to demonstrate flexibility in the role.
* This is a very busy service, and the role holder will carry out several varied tasks including being the first point of contact for acute hospital staff, and professionals from other teams, so a professional friendly manner is vital.
* This role is part of a larger team of administrators which support the multi-disciplinary clinical teams, and duties will include monitoring of a generic inbox, typing letters, maintaining an electronic patient record system (RiO), attending and minuting various team meetings, as well as other general office duties.
* A high level of organization and excellent communication skills, both written and verbal, along with extensive working experience of the Microsoft suite are required.
About Us
We aim to attract and retain a diverse, talented, and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return, we can offer a dynamic working environment in which to build a career.
Job Responsibilities
Please find attached job description for full details.
We welcome your application.
Person Specification
Education and Qualification
* General level of education in Maths and English to O-Level/GCSE or equivalent.
* Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) e.g., NVQ Level 3 in Business Administration (or equivalent).
* Audio Typing qualification or demonstrable equivalent experience.
* NVQ Level 3 in Business Admin.
Knowledge and Experience
* Previous Secretarial/clerical experience.
* Good working knowledge of Microsoft Office Applications.
* Ability to uphold confidentiality at all times.
* Ability to maintain and update patient information systems e.g., RiO.
* Knowledge of NHS policies and procedures.
Skills and Competences
* Excellent communication and interpersonal skills, both verbal and written.
* Excellent organizational and planning skills.
* Minute-taking.
Role Specific Requirements
* Flexible attitude to cope with fluctuating workloads.
Personal Characteristics
* Discrete in handling confidential and sensitive information.
Additional Requirements
* Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust
£24,071 to £25,674 a year pro rata per annum.
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