Internal Sales Engineer - Coolers, Refrigeration, Air Conditioning Supporting the front-end sales team with technical and application support / knowledge, through joint customer visits, as well as detailed quotations and proposals for the front-end sales team. Field and respond to customer requests through the internal sales process. To support business growth through delivering positive response rates and technical proficiency. Responsibilities Advise customers on product application. Provide guidance to other Company departments on special products. Undertake such engineering activity which the Application Manager shall reasonably request. Assist in the appraisal of competitor’s products. Support or on occasion attend exhibitions as necessary. To offer for consideration by Senior Managers, ideas for the improvement of existing products or services and / or the introduction of new products Attend meetings, sales and engineering courses as required. Liaise with other members of the Sales and Customer Service Department. Prepare and arrange the despatch of quotations in accordance with the guidelines laid down by the Applications Manager. Design within the Company standard – deviations to be approved by the Engineering Department. Work using the computer systems provided. Travel and work outside normal hours from time to time. Occasional requirement to undertake site investigations. Requirements To demonstrate a minimum 3-year history of work experience in the selection and application of equipment used in refrigeration and / or air conditioning industry. To have attained a recognised academic qualification to a minimum of HNC standard in refrigeration and / or air conditioning engineering. Good communication skills. Experience in a front-line customer services environment with a passion for customer service Ability to prioritise tasks especially when under pressure Ability to handle challenging and difficult conversations Ability to build relationships and gain trust with customers and colleagues Able to work autonomously and as part of a team Attention to detail Team player Enthusiastic and self-motivated