Service Desk Engineer
About IVC
We are focused on delivering our purpose of healthy animals, happy owners and benefit every clinic, customer, and patient. Join us and be part of our mission to deliver the highest quality care to millions of animals.
About The Role
As a Service Desk Engineer, you will be responsible for providing technical assistance and support to our clinics, remotely. Your primary focus will be managing support tickets, addressing user issues, and ensuring the smooth operation of computer systems, software, and hardware. The ideal candidate would preferably have prior experience working for a Managed Service Provider (MSP) and must have at least one year of first-line support experience. Excellent communication skills are required for this role.
In this role you will:
* Act as the first point of contact for end-users' technical issues, remotely.
* Manage and prioritize support tickets using the designated ticketing system.
* Troubleshoot and resolve Desktop, hardware, software, and network-related problems for desktops and laptops.
* Provide prompt and efficient technical support to users, ensuring minimal disruption to their work.
What you get in return:
At IVC Evidensia we recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive salary, you can enjoy:
* 5 weeks holiday (increasing with service) plus bank ho...