We’re looking for an Analyst with knowledge and experience of the Atcom Platform to join our technology team at easyJet holidays.
As our Atcom Platform Team Analyst, you’ll provide support, share knowledge, and ensure the Atcom platform is well documented and running smoothly. Working closely with different teams, you’ll understand their needs and make sure Atcom is set up to support them effectively.
In this role, you’ll document and maintain all Atcom processes so they are accessible and up to date, track and update configuration settings, provide training, and support testing when new releases go live. You’ll work with Business Analysts to understand requirements and ensure new developments align with how Atcom operates.
You’ll be involved in projects, assisting teams during hypercare and troubleshooting issues while leading on resolving critical problems when needed, as well as supporting the Live Support team during new development go-lives. You’ll collaborate with business users across different levels, including senior stakeholders, ensuring Atcom continues to support our ambitions as we grow.
This role reports to the Atcom Platform Team Manager.
What you’ll bring to the team:
You need to have a strong working knowledge of travel systems and interfaces, including Atcom. With experience in second or third-line support, preferably in the tour operator or travel industry, you should be familiar with key business processes and terminology, and you’ll be comfortable managing relationships with third parties.
You should be highly organised and able to quickly identify, prioritise, and delegate tasks. The ability to engage with stakeholders, including senior management is essential, as you’ll need to communicate complex technical issues clearly and concisely in a way that non-technical colleagues can understand, and also managing their expectations in both day-to-day operations and during major incidents.
What’s in it for you:
In addition to your competitive base salary, we offer an all-inclusive benefits package which includes our company-wide bonus scheme and a 5% pension contribution. We offer a variety of share options and life assurance, and we have an impressive range of flexible benefits that you can tailor to your needs.
You'll have access to heavily discounted flights for yourself and your loved ones, as well as free easyJet Plus membership, annual holiday vouchers, and a generous annual leave entitlement.
At easyJet holidays, we create unforgettable experiences for our customers, we strive to do the same for our people. As such we're committed to supporting our team with development opportunities and a welcoming atmosphere.
The role is full-time and based at our easyJet holidays HQ near Luton Airport. We operate a hybrid working model of 3 days per week in the office.
How to apply:
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward - so please apply promptly to avoid disappointment.
At easyJet holidays, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation will make reasonable adjustments at interview through to employment for our candidates. We strongly encourage applications even if you feel you don’t meet every item in the criteria. We are open to discussions around flexibility and flexible working, and we operate a hybrid working structure.
About easyJet holidays:
Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet holidays.
In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone – and to do this we’re building remarkable teams with modern ways of working.
By joining us you’ll be part of the UK’s fastest growing tour operator and a company named as one of the Best Workplaces in Travel. You’ll be given autonomy to do your job, a platform to share your ideas, and you’ll get to work with the very best people in the industry – all to create experiences that customers will remember forever.
Make a difference with your next role. Make it easyJet holidays.
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