Assess, diagnose, plan, implement and evaluate treatment/interventions and care for patients presenting with undiagnosed and undifferentiated illness and injury (children and adults) often with complexity. Clinically examine and assess patient needs from a physiological and psychological perspective, and plan clinical care accordingly. Triage telephone referrals, calls from external clinicians, patients and others into a range of services appropriately as required. Arrange and interpret investigations within the remit of the Urgent treatment service such as blood tests and X-rays. Acts as an autonomous practitioner within agreed protocols guided by organisational policies and within Scope of Professional Practice and governing body. Diagnose and manage both acute and chronic conditions, integrating both drug- and non-drug-based treatment methods into a management plan. Prescribe and review medication for therapeutic effectiveness, appropriate to patient needs and in accordance with evidence-based practice and national and local protocols, and within scope of practice. Work with patients in order to support compliance with and adherence to prescribed treatments. Adapt to clinical services which may be new, innovative and challenging at times with a flexible approach to learning the skills required to perform optimally in the role. Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care. Support patients to adopt health promotion strategies that promote healthy lifestyles, and apply principles of self-care. Maintain competence in clinical practice in line with the practitioners professional regulatory body in line with regulations and revalidation requirements. Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment including patients that are receiving bad news. Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating. Maintain effective communication within the practice environment and with external stakeholders. Act as an advocate for patients and colleagues. Ensure awareness of sources of support and guidance such as online/electronic evidence-based leaflets, signposting patients to relevant services and provide information in an acceptable format to all patients, recognising any difficulties and referring where appropriate. Coordinating care for complex patients with consent to help them navigate the often complex healthcare system and support them through effective communication to remain well at home. To communicate with external stakeholders and other parties to share a positive image and message of Tower Hamlets GP Care Group.