We are looking for a full-time Senior Service Controller at our Head Office in Farnham. As a Senior Service Controller, you will have responsibility for one of our large areas, with a greater volume of engineers and breakdowns. The role will require you to receive calls from customers, promptly organise appropriate resources to resolve situations quickly, and ensure communication is kept flowing, externally and internally.
Responsibilities:
* Co-ordinate breakdowns and services for your depot by allocating to an engineer and liaising with the customer to ensure minimal downtime to the customer’s machine.
* Input Timesheets on a daily basis.
* Create estimates when additional work is found and send to the customer within 24 hrs.
* Keep constant communication with the customer to give them updates on all live breakdowns.
* Contribute effectively to administration processes.
* Deal with all telephone calls in a polite and professional manner and have the ability to deal with conflict while remaining diplomatic.
Key skills we are looking for:
* Effective team player, aware of the value and importance of working well and closely with colleagues.
* Awareness of team workloads.
* Ability to prioritise and focus on answering incoming calls quickly and effectively.
* Ability to work well under pressure.
* Excellent time management skills; able to prioritise time and work well under pressure.
* The ability to provide high levels of customer care.
* Willingness to help both internal and external customers.
* Proactive, flexible, and positive can-do attitude.
In return, you will receive:
* Salary based on experience; get in contact for further information.
* Medical and Dental Cash Plan scheme.
* Life Assurance.
* Contributory Pension scheme.
* Uniform.
This is a fantastic opportunity to work alongside a world-class engineering company!
Apply Now
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Need help…? No problem – call 0330 900 9 100 for assistance
or call us on +44 (0) 330 900 9 100.
Registered Office
Registered Office:
Greenshields JCB Ltd
Gravel Hill Road
Farnham
Surrey
GU10 4LG
Registration number: 3235098
VAT Registration Number: 270 9442 94
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