Proud to serve. Proud to keep justice going.
Our Administration Officers play a critical role, providing excellent administrative support to Court users, judiciary and management.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our Court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
Our administrative teams are the core of our National Services delivering great customer service to enable Justice.
At Social Security and Child Support (SSCS) we are responsible for a variety of general administrative duties to progress cases through the tribunal system. You will liaise with Judiciary and venue clerks as well as answer phone calls from our contact centre or other offices.
Typical roles include accurate data entry of paper and digital work, telephony, customer complaints and correspondence. You will deal with enquiries from service users via post, email and telephone. Types of work we deal with include case management, queries from clients and Judiciary, and general processes, for example, processing further evidence or listing an appeal for a hearing. We empower our staff to be the voice of our customers, giving them opportunity to make changes that matter to our users.
Your skills and experience
With a friendly and approachable manner, you’ll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers. You’ll have great attention to detail, able to enter information into our database accurately and efficiently, and able and adapt to using various software packages. You’ll enjoy organising your time, prioritising efficiently and multi-tasking in a busy environment.
Although not essential, experience of managing telephone calls of a sensitive nature is desirable.
For a full job description, please read supporting document 1 included below before applying.
Further details:
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Non-contractual hybrid working may be available and will be determined by the business only when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.
Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. The Bradford SSCS office operates Monday to Friday.