Communicating with both internal and external personnel up to board/executive level. Uses influence & persuasion skills to secure agreement/co-operation Communicate highly complex technical information, tailoring approach to suit audience Identify priorities for system design, development and operation Work effectively with EPR programme stakeholders to ensure programme delivery and benefits realisation Able to analyse complex scenarios such as system failures, fault-finding, or non-optimal performance where solutions require detailed analysis and evaluation of multiple options/solutions. Use judgement to identify and recommend preferred options/solutions taking into account clinical and operational impact Plan, oversee and manage complex technical implementations having significant impacts on clinical and operational areas Manage complex workstreams involving multiple parties and/or technical disciplines Maintain agility of approach in response to changing priorities and developing situations