Income Management Officer - Temporary Opportunity for 3 Months
We are seeking an experienced Income Management Officer to join our team on a temporary basis for 3 months. The successful candidate will have the opportunity to work with our established client and contribute to the delivery of their income management services.
The role involves working on a hybrid basis, combining office-based work with visits to tenants' homes within a 6-mile radius from the office. This will include monitoring all current accounts in accordance with our client's requirements and providing exceptional customer service to clients.
Duties:
* Account Monitoring: Regularly review and update records of all current accounts to ensure accurate and up-to-date information.
* Customer Service: Provide exceptional customer service to clients, responding promptly to queries and concerns.
* Tenant Visits: Conduct regular visits to tenants' homes to monitor account activity and provide support as needed.
Key Requirements:
* Relevant Experience: Proven experience in income management or a related field.
* Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
* Technical Skills: Proficient in using relevant software systems and tools.
Salary: £33,366 per annum, based on a 37-hour working week.
Location: Working primarily from home, with occasional visits to the office within a 6-mile radius.
Duration: Temporary position for 3 months.