Introduction
Move the world with us!
AIT is a global freight forwarding company that has offices all around the world. Are you looking for a fast-paced, exciting and dynamic job? Then you are a perfect fit for our company! Join our team, be part of the international supply chain and move the world with us!
If that sounds interesting, then make AIT Worldwide Logistics the next stop on your career ladder!
Overview
* The Service Desk Technician, II is responsible for AIT’s front-line technical support. Daily activities include handling escalated issues from Level 1 support, enabling/disabling/resetting user accounts, printer setup/troubleshooting, software installation and troubleshooting, provisioning computers, and configuring mobile phones. We are looking for a customer service focused teammate who can assist internal users in resolving problems through discussions and diagnosis and take the necessary steps to remedy the problem.
* Other activities include basic network troubleshooting, solving technical problems, and communicating to all levels of the enterprise.
Responsibilities
* Customer service with internal users.
* Provide technology support for escalated issues from Level 1.
* Create and maintain knowledge base documents.
* Clearly and accurately communicate to all levels of the enterprise.
* Ability to solve technical problems.
* User account management.
* Computer imaging.
* Software installations.
* Support multiple locations.
Other Responsibilities:
* Contribute actively to a healthy and secure work environment by reporting unsafe/unsecure/unhealthy conditions and possible improvements.
* Apply continuous improvement culture and attitude.
* Quality first thinking.
* Strong Team Player.
* Actively live and role-model our core values:
o Earn our customers’ trust.
o Value our teammates.
o Engage in our communities.
o Apply our ethics.
o High Performance at a world-class level.
Qualifications
* Associates degree in Information Technology or related field preferred.
* Minimum 3 years managing Windows 10 operating system.
* Minimum 3 years administrating Active Directory.
* Minimum 3 years in a customer service role.
* Experience troubleshooting Microsoft Office.
* Understanding of LAN/WAN networking.
Other Requirements:
* Ability to articulate IT risk into easy to understand language that business leaders can understand as potential risks to the business.
* The ability to maintain confidentiality regarding information processed, stored, or accessed by the systems is required.
* The ability to manage multiple concurrent projects and to reason analytically is required.
* Effective verbal and written communication skills and proficiency in writing technical specifications are required.
* Excellent interpersonal, communication and analytical skills.
* Strong customer service skills.
* Effective interpersonal and communication skills as you will be speaking to all users across the organization.
* Ability to problem solve issues and determine potential solutions.
* Deals with work process, optimization methods, and risk management tools in the given projects for successful accomplishments according to the requirements of the stakeholders.
* Ability to prioritize critical issues.
* Knowledge of Incident Management Systems (Ticketing Systems).
* Willingness to travel within Europe and UK.
* Full clean UK driver's license.
* On-call rotation.
* Frequent travel to other AIT sites.
* Willingness to work weekends and evenings when required.
* Ability to lift up to 50 pounds.
* Multilingual is a plus, German is preferred.
What AIT Can Offer You
In addition to a competitive salary and benefits package, we offer great programs for our employees. For example, everyone at AIT can participate in five hours of volunteer work each year to support a worthy cause.
About AIT Worldwide
AIT Worldwide Logistics is a global freight forwarding company headquartered in Chicago USA. For more than 40 years, customers have relied on AIT as an industry leader for supply chain solutions with a consultative approach, a global network and trusted partners in (virtually) every industry. These include aviation, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by sustainable, user-friendly technology, AIT's flexible business model enables customized door-to-door deliveries by sea, air, land and rail - on time and on budget. With experienced teammates, in more than 100 global locations across Asia, Europe, and North America, AIT offers full-service options, from customs brokerage and warehouse management to all-round worry-free services.
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