Events Operations Manager
CantelloTayler Recruitment are currently recruiting for a Events Operations Manager to join our client based in Ascot.
The successful Events Operations Manager will be responsible for:
1. To manage the smooth running of the Events Operations Department, whilst following the company’s standards and procedures.
2. Create and maintain a team environment and motivate and train the team to achieve the required standards and therefore meeting and exceeding the guests’ expectations.
3. Lead and coach your team to provide service excellence across the 240 acres of parkland. Provide luxury food and beverage service to all our guests, whether they are dining in their room, part of a social or corporate event or enjoying a picnic on property.
4. Check that the event spaces are set as per the corresponding function sheet and clients instructions.
5. Coordinates the set-up of meeting rooms to ensure that they are maintained to "Show-round" standard when not in use.
6. Takes overall responsibility for guest & staff satisfaction within the event operations department.
7. Seeks opportunities to improve the guest experience by seeking feedback, evaluating service levels, and developing strategies to improve areas of concern.
8. Ensure that the department is well organised and the required administration is carried out accurately and timely.
9. Conducts daily pre-shift meetings to allocate tasks ...