Are you passionate about delivering exceptional customer service and adept at problem-solving? We have an exciting opportunity for you to be part of our dynamic team at Gasway as a Customer Service Advisor!
(Part-time position, working Wednesday, Thursday and Friday, 11am to 8pm with 1 hr unpaid lunch break)
As a Customer Service Advisor, you will be responsible for providing top-notch service to our customers, ensuring their queries are resolved efficiently and effectively.
Key Responsibilities:
1. Provide an excellent service to customers telephoning the Contact Centre resolving queries at the first point of contact, ensuring that customers receive a prompt and courteous service.
2. Answer all calls politely, quickly and efficiently and in accordance with specified call answering targets, ensuring full compliance with GDPR procedures.
3. Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
4. Accurately log details of all calls for new and existing jobs in accordance with policy and procedure, ensuring appropriate liaison with stakeholders and necessary action is taken, or escalated to progress jobs.
Minimum Essential Criteria
1. Proven customer support experience or experience as a Customer Service Representative.
2. Strong phone contact handling skills and active listening capabilities.
3. Achieve productivity and quality targets as set by your manager.
4. Understand and use measures to enable continuous improvement by taking responsibility to get service right the first time.
5. Strive for continuous improvement and ensure IT security and data protection is adhered to at all times.
If you are eager to join a company that values your contributions and provides opportunities for growth, we encourage you to apply now! Please see the Part I Play for further details.
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