* Senior Customer Service Manager
* Global Manufacturing
About Our Client
Page Group are working with a Global Manufacturer who is a market leader within their industry and is now looking for a Senior Customer Service Manager to join them at their offices in Leeds. With management of 3 Customer Service Managers and 13 FTE underneath, this role will oversee teams across the UK, Germany, France, and Denmark, and will be a key role as the business continues to achieve key objectives.
Job Description
* Overall responsibility for European Customer Service Strategy and activities, with 3 direct reports and a wider team of 13 FTE.
* Process and Procedures - ensure processes are standardized across all European sites, ensuring procedures are fit for purpose and the service provided is identical across all sites.
* People Management - Provide direct management to 3 FTE (UK & Europe), ensuring they have all the tools and resources available to be successful and support business-wide objectives.
* Customer Service - Create a culture of world-class service across the business area, ensuring European B2B customers are satisfied and encouraging retention.
* Stakeholder Management - build strong internal relationships across Production, Commercial, Logistics, Supply Chain, and Finance.
* Order Management - manage the cradle to grave process for customer orders, ensuring customers are kept up to date with any potential changes, assigning orders, working closely with production planning, and arranging logistics and export documentation.
* Logistics and Export - ensure correct export processes and documentation in line with regulations along with arranging and managing the logistics with both internal and third-party carriers.
* Continuous Improvement - Drive continuous improvement activities across the customer journey, identifying ways to improve service levels, efficiency, productivity, and communication.
The Successful Applicant
Essential
* Experience in a similar customer service management role.
* Experience in a manufacturing/supply chain/export environment.
* Strong customer-focused approach.
* Extensive stakeholder engagement.
Desirable
* European Language (French or German).
* Knowledge of export documentation.
* Management of multiple teams or multi-site operations.
What's on Offer
This is a fantastic opportunity to join a true industry leader within the Global Manufacturing space.
Based in Leeds - the role will require occasional travel to other sites. A hybrid approach is on offer with 2 days working from home.
Salary - £55,000 - £65,000.
Bonus - up to 15% (business and personal performance).
Pension - up to 11% employer contribution.
Holidays - 25 Days plus bank with the ability to buy and sell up to 5 extra.
Private medical.
6x life assurance.
Free on-site gym.
Free parking.
Many more salary sacrifice benefits are available.
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