HR Shared Services Team Lead - Glasgow (Hybrid, 3 days a week in office) - FTC
Role
You will be a HR Shared Services Team Lead on a fixed term basis, to guide and manage members and support the continuous development of the HR Shared Services Centre.
1. Assisting the HRSS Manager to continuously develop the HRSS Centre adhering to compliance
2. Overseeing the customer focussed administrative and operational functions that meets SLA's and KPI's
3. Championing the work of the team to ensure efficiency and quality in the delivery of the HRSSC
4. Overseeing requests that are logged and checking work of the team to ensure it is to the expected standard
5. Providing training to the team on systems, policies and procedures as required
6. Effectively dealing with any queries escalated to your attention, and ensuring any issues are dealt with in a professional manner
7. Assisting all customers in a positive, friendly and professional manner, to ensure all enquiries are dealt with in an efficient and effective manner
8. Supporting all staff designated to your responsibility, to achieve the targets and performance standards expected of the team
9. Motivating your team through regular 1:1's and identifying training needs by setting clearly defined objectives
10. Regularly seeking feedback from stakeholders on the performance and productivity of the HRSSC...