Business Unit: COO, Customer Services & Operations
Salary Range: £60,000 - £80,000 per annum DOE + red-hot benefits
Location: UK Hybrid
Contract Type: Permanent Full Time
Live for the weekday. Live a life more Virgin.
Our Team
The Risk & Control Team within Customer Operations are the driving force behind risk management and control excellence within Customer Operations, ensuring risk management activities are aligned to the Bank’s overall strategy, with appropriate governance in place to maintain risk policies, procedures and controls and ensuring good outcomes for customers.
The Senior Business Control Manager is responsible for driving the delivery of excellent customer experiences by leading on the design, development and implementation of best practice risk and control management across Customer Operations with a specific focus on Framework Oversight. The successful candidate will join an exciting, motivated, and high performing team who really make a difference to Making our Customers Happier about Money.
In this fast-paced environment, your decisions will directly impact our commitment to exceptional customer experiences, whilst ensuring the safe delivery of operations that will protect our data, customers, and shareholders.
What you’ll be doing
* Work collaboratively with the CO teams, supporting the proactive development and implementation of risk procedures and routines to ensure that operational control weaknesses inherent in existing processes are identified, evaluated, and managed in all areas of operations.
* Drive improvement in control effectiveness and application through engagement with Customer Ops Risk SME to ensure control activity reflects the risk profile of the business area and is targeted appropriately and evolving alongside business changes.
* Design and complete thematic assurance activity to provide an independent risk view on BAU activities such as action pre closure, post implementation or emerging themes.
* Line Management of a team of 2fte Risk Specialists.
* Lead and/or contribute to initiatives, projects or working groups to improve the management of risks in Customer Operations as required.
We need you to have
* Financial Services risk professional with previous experience in a related role at similar level.
* Proven business acumen with expert knowledge of Risk & Control Frameworks.
* Strong knowledge of the regulatory environment facing the FS sector, Virgin Money UK and COO
* Ability to lead with purpose, build strong team relationships and develop an empowered team.
* Demonstrable success in building effective working relationships with a variety of stakeholders at function or divisional level.
* Effective facilitation and influencing skills.
It’s a bonus if you have but not essential
* Recognised risk or audit qualification(s) (e.g., Institute of Risk Management).
Red Hot Rewards
* Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
* Up to five extra paid well-being days per year.
* 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
* Market-leading pension.
* Free private medical cover, income protection and life assurance.
* Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
And there's no waiting around, you'll enjoy these benefits from day one.
Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.
We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.
Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, ‘Making You Happier About Money.’ Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.
Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com
Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.
If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.