Job Description Our internships are designed to give you an insight into what it's like to work for a world-renowned brand with a culture of support and community. Kickstart your career with us during your placement year in 2025 Our internships are more than just a job; they’re an opportunity to immerse yourself in a World-renowned brand that offers personalised support through mentorship and career guidance, encourages collaboration by working on team projects across different departments, and promotes community involvement through volunteer programs and local initiatives where you can make a real difference. As a Resource Planner Intern, you will play a vital role in enhancing our Contact Centre operations. You will be at the heart of resource planning, ensuring our Customer Service Advisors are equipped to deliver exceptional service while gaining valuable hands-on experience in a fast-paced environment. In this role, you will be responsible for: The placement will focus on supporting administration tasks within the department, including, but not limited to: Resource Scheduling & Planning: Help ensure we have the team in place to meet customer demand effectively. Support the Contact Centre Team: Collaborate with advisors, team leaders, and supervisors to maintain seamless workflow. Data Analysis & Reporting: Monitor and analyse call volumes and service levels to optimise resource allocation. Real-time Queue Management: Continuously adapt resources to enhance the customer journey and ensure they receive seamless support at every step. Work Independently & as Part of a Team: This role involves a mix of working on your own and contributing to team efforts, giving you the flexibility to manage tasks independently while still being a key part of the team. Personal Development: Take advantage of mentorship opportunities and training sessions to build your skills in resource planning and data analysis, setting yourself up for future career growth. Interested? Upload your CV and a Cover Letter today