Quality Coordinator
Location: Sheffield, UK
Salary: £24,500 per annum
Job Type: Full-Time, Permanent
Shift and Schedule: Monday to Friday, between 8:00 am – 6:00 pm
We are excited to offer an opportunity for a Quality Coordinator to join a well-established organisation in Sheffield.
This role is ideal for someone passionate about coaching, compliance, and improving call centre performance. You will play a key role in ensuring high-quality customer interactions, monitoring call handling, and supporting the development of team members.
What’s in it for you?
1. Competitive salary of £24,500 per year
2. Full training and ongoing career development
3. Hybrid working options (performance-dependent)
4. Company pension scheme and life assurance plan
5. On-site parking and daily refreshments
Key Responsibilities as a Quality Coordinator:
1. Monitor call quality and provide coaching to improve performance
2. Conduct 1-2-1 feedback sessions to highlight strengths and areas for improvement
3. Assist in managing team KPIs, focusing on quality, call time, and collection outcomes
4. Ensure call agents adhere to regulatory standards and compliance guidelines
5. Support training for new and existing team members to build capability
6. Contribute to data quality improvements within internal systems
7. Assist with client collaborations and internal/external audits
Successful Applicant:
1. Previous experience in a quality assurance, coaching, or training role within a call centre
2. Regulatory background in a compliance-driven environment
3. Strong IT skills with the ability to adapt to new systems
4. Excellent problem-solving and analytical abilities
5. Clear and confident written and verbal communication skills
6. Ability to work flexibly between 8:00 am – 6:00 pm, Monday to Friday
All successful applicants will be required to complete background checks, including DBS/CCJ verification.
This is a fantastic opportunity to make an impact in a growing organisation and support a high-performing team.
Apply now – we’d love to hear from you! #J-18808-Ljbffr