Howden Group Holdings has recognised that attracting and retaining the right talent is of paramount importance to the continued success of the Group. We therefore need to attract individuals of the highest calibre through a recruitment process that is free from bias and discrimination, yet aligned to our commercial ambitions. Internal mobility plays an important role for the Group in retaining expertise, experience and talent by enabling employees to pursue their individual career goals and achieve their ambitions. We recognise that all people have a fundamental need and desire for on-going development and growth, and we also recognise that the best candidate for a role may already work inside the organisation so we encourage you to look internally for the next step in your career. Eridge Underwriting is a Specialist Motor Underwriter. We employ 15 staff based in Tunbridge Wells generating £70 million premium income with 80 brokers throughout the UK. We will build on over 100% income growth in the past 2 years and require additional staff to ensure further growth is sustainable and professionally managed. You have an opportunity to make a positive contribution working in a team environment which encourages responsibility and creativity. Title: Business & MI Support Administrator Job Purpose: The Business & MI Support Administrator will provide support across the business, helping to ensure internal and contracted systems run efficiently, whilst supporting the Business Operations team and assisting the Project Manager on specific tasks. Key Responsibilities: Providing support to users on internal and external systems, including setting up new users, Motor Insurance Database queries and IT requests. Handling emails in a shared mailbox and in the Team Manager’s mailbox. This can involve resolving queries independently and/or forwarding to the correct team for review. Assist with managing business deadlines by sending reminders to teams, internal and external. Sending regular and ad hoc reports for management, other areas of the business and external business partners. Ensuring business records and agreements are stored and kept up to date. Take minutes for meetings, noting actions, ensuring all action owners are aware of their responsibilities. Involvement in communicating the monthly rate review changes internally, to staff, and externally, to brokers and software houses. Involvement in ongoing and future system and product developments. Creating and maintaining records of system procedures. Assist Operations Team on identifying issues to be managed, including monitoring of exceptions reports. The ideal candidate will: Have 1-2 years’ experience in a relevant role. Be enthusiastic about a support-based administrative role with the opportunity to progress. Be confident using Microsoft Excel. Possess very good organisational skills. Have good written and verbal communication skills. Enjoy responsibility and learning new skills. Be a team player, whilst demonstrating an ability to work independently and professionally. Pay attention to detail. Possess good time management skills and be able to prioritise work based on the business need. Hours of work are Monday to Friday 9am to 5pm in the office. Our Culture: People First We’ve travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in: • An employee-ownership model • Aligned external investors • The trust and integrity born of friendship • Expertise • Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It’s created a culture of collaboration and innovation, where we’re driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that’s better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.