Booking/Reception Team Leader
Booking/Reception Team Leader
Apply locations: Sawbridgeworth
Time type: Full time
Posted on: Posted 2 Days Ago
Time left to apply: End Date: December 2, 2024 (10 days left to apply)
Job requisition id: JR11825
Job Description
Location: Rivers Hospital, Sawbridgeworth
Hours: 37.5 hours per week, Full-time
Salary: Depending on experience + Benefits
Summary:
The Rivers Hospital is one of the leading private hospitals in the UK and is easily accessible from London and the Home Counties.
The hospital is located in Sawbridgeworth on the Essex, Hertfordshire border in beautiful countryside. A sweeping drive through landscaped grounds leads you to ample free car parking and our award-winning team focused on providing individual care to meet your needs.
The hospital opened in 1992 and is equipped with the latest medical facilities for diagnosis and treatment, and has very high-quality clinical standards including effective infection prevention measures.
The role:
We are looking for an experienced Booking/Reception Team Leader to join our Bookings Team at Rivers Hospital, based in Sawbridgeworth.
The Bookings Team Leader is responsible for the day-to-day operations of the bookings team along with the management of waiting lists. The role will involve meeting service standards and theatre list utilization while ensuring a prompt, professional, friendly, and courteous service for members of the public as well as internal and external service users contacting the hospital.
The Booking Team Leader will ensure that, in addition to undertaking their own workload, staff are in place to deliver the service. The Booking Team Leader will work closely with the Directorate Support Managers to develop efficient processes and continually improve the service.
Duties include:
* Managing all systems for receiving Inpatient bookings into the unit
* Prioritizing service demands and ensuring capacity is provided to meet demand
* Ensuring that all Inpatient Booking forms are loaded into the system within 48 hours
* Delivery of 80% activity booked at the start of each month
* Booking of activity at least 6 weeks in advance
* Ensuring all bookings targets are met and developing the business positively
* Monitoring and taking action to improve Key Performance Indicators
* Ensuring all patients are Pre-authorized before attending Hospital
* Providing an efficient service excelling in customer service on the telephone and face-to-face
* Leading the team in ensuring all customers, both internal and external, have all required information in sufficient time
* Developing training plans to ensure all team members are fully trained in all aspects of the booking process
* Managing rotas, annual leave, and staff workloads
* Providing HR management of staff
* Monitoring and managing staff performance and ensuring they are working to hospital policies and standard operating procedures
* Being a point of escalation for staff and service users for designated areas of responsibility
* Deputizing for the Operational Managers at appropriate forums as needed
You will have great communication and interpersonal skills and will be able to demonstrate experience in leading a team.
You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. This is a busy and demanding role so candidates will need to be enthusiastic, highly motivated, and have a flexible approach to their role to ensure the needs of the service are met.
You will supervise the day-to-day activities of the team, build quality relationships, and provide a positive patient experience in line with expectations.
This role will report directly to the Hospital’s Administration Manager.
What you’ll bring with you:
* Confidence in engaging with a variety of people, particularly in a high-end setting
* Excellent communication skills both face-to-face, over the phone, and in writing
* Proven ability to make decisions and establish priorities under conflicting demands
* Highly organized, a good communicator with a high degree of computer literacy
* Ability to successfully influence at all levels within the hospital
* Ability to make decisions and use your initiative
* A flexible and positive attitude
Benefits:
* 25 Days Leave + Bank Holidays
* Private Pension where Ramsay will match up to 5% after a qualifying period
* Flexible shift patterns available where possible
* Enhanced Competitive Parental Leave Policies
* Private Medical Cover with the option to add partner & dependants
* Life Assurance (Death in Service) x3 base salary
* Free Training and Development via the Ramsay Academy
* Free Parking on site (where possible)
* Subsidized staff restaurant (where possible)
* Concerts for Carers
* Employee Assistance Programme
* Cycle2Work scheme available, in partnership with Halfords
* The Blue Light Card Scheme
About Us:
Ramsay Health Care UK is a well-established global hospital group with over 50 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.
We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees form the basis for our success.
We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognizes that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success.
We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’.
We are committed to equality of opportunity for all. This position is subject to an Enhanced DBS check.
We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.
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We care.
It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.
“The Ramsay Way” culture recognizes that our people are our most important asset and this has been key to our ongoing success.
We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognizes employers who actively support Defence while encouraging other organizations to adopt the same behaviors in their workplace. As a company, we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.
We are committed to equality of opportunity for all. This position is subject to background and DBS checks.
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