Summary
Working closely with the Engineering Team Leader, the Graduate Customer Support Engineer will be responsible among other tasks for providing daily technical assistance to our customers, solutions to various technical matters, and support during maintenance activities planning and execution phases.
The Customer Support Engineering team supports the operation and maintenance of OEM Steam Turbines, Gas Turbines, Generators, Control Systems, and Auxiliary Systems at our Customer's sites. The team is dedicated to providing engineering support during scheduled/forced outages and during day-to-day operation of the customer's equipment. This is done through daily engagement with our customer to ensure the reliability, availability, and safety of their operating assets. In addition, our Customer Support Engineers support our Programme Management, Commercial, and Tendering Teams in their business development or existing business expansion goals.
Role Responsibilities
As a Graduate Customer Support Engineer on the Steam Turbine Customer Support Team, some of your responsibilities will include:
* Communicate effectively with all levels of employees.
* Maintain the highest degree of honesty and integrity at all times.
* Being part of a multi-disciplinary engineering team, the Graduate Customer Support Engineer is expected to have the motivation and flexibility to learn the operational aspects of Gas Turbines, Steam Turbines, and Generators.
* Develop your knowledge to be comfortable and represent the company during planned inspections of Gas/Steam Turbines when required.
* Responsible for solving Customer problems ("end" Customer and "internal" Customer) when assigned by the Engineering department.
* Write and/or revise Quality Management procedures as requested.
* Participate in proactive team efforts to achieve departmental and company goals.
* Have a customer-focused mindset with a proven ability to respond quickly to meet customer needs.
* Willing to work off hours and weekends to support emergency issue resolution.
* Ability and willingness to travel to customer sites approximately 50% of the time whenever required.
* Work autonomously, take the lead in the development of solutions, and deliver under pressure with tight deadlines.
* Know and implement the quality policy of MHPS-EU.
* Comply with all safety policies, practices, and procedures at all times.
* Protect confidential information by not communicating, disclosing to, or using it for the benefit of third parties.
About You
To be considered a suitable candidate for this position, you will:
* Have a Bachelor's Degree in Mechanical Engineering preferred, with exposure to any areas of Steam Turbine design, operation, repair, service, installation, or commissioning.
* Have experience in developing and writing specifications and/or proposals.
* Possess effective customer service skills and strong organizational skills.
* Exhibit strong analytical and problem-solving abilities and be adept at communicating with all levels of the organization.
* Demonstrate proficient technical report writing and communication skills.
* Be able to work in a multidisciplinary team with people from different cultures and nationalities.
* Have good knowledge of MS Office Suite, including Word, Excel, PowerPoint, and simulation software.
* Be fluent in business English.
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