Job summary
An opportunity has arisen within our North Cumbria Children and Young People's Service for a full-time ( hours per week) Permanent Band 4 Pathway Co-ordinator.
We are seeking someone to lead a new, single point of access, referral hub within our busy Children's service. The post holder will be involved in the creation of the new team and ensuring current policies and protocols are adhered to, they will be required to support the clinical team in maintaining and monitoring quality performance indicators/clinical standards with the aim of improving, informing and supporting the delivery of the services. You would be part of a larger team providing a proactive, comprehensive administrative service, supporting patients and the multi-disciplinary clinical teams.
The post holder will report directly to the Administration Manager and work alongside other Pathway Co-ordinators, Team Leads, Clinical Team Managers and Clinical Leads to ensure the service runs efficiently and processes are adhered to. This position would be ideal for an organised, reliable, motivated and detail-orientated individual. Proven line manager/leadership skills would be desirable.
You will have the opportunity to be based in Carlisle or Workington and this can be discussed at interview.
Candidates are required to meet the mobility requirements for this post as travelling between sites in North and West Cumbria is essential.
Hours are Monday to Friday 9am to 5pm.
Main duties of the job
The post holder should have:
1. Experience in a customer/patient/service user focused environment.
2. Experience of diary management, arranging clinics and meetings.
3. Organising Meetings and Minute taking (including live time minuting) for a wide variety of meetings
4. Provide agreed levels of support to the service to maintain cover in the absence of other administrative staff.
5. Be able to use own initiative and keep to strict deadlines
6. Excellent organisational, communication and interpersonal skills, with both internal staff at all levels, referrers/service users coming into contact with the service, and external bodies pivotal to the service.
7. Experience of managing and maintaining effective office systems.
8. Excellent knowledge and day to day use of Microsoft Office packages - particularly Outlook, Word, Excel and MS Teams.
9. Typing and formatting reports/letters
10. Proven ability to collate and analyse complex data (including reports from RiO patient system or similar system), creating accurate statistical reports, and presentations
11. Ability to be self-directed, motivated and contribute positively to the service.
12. Use own initiative, work under pressure, and keep to strict deadlines.
You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the job description otherwise you will not be shortlisted.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 27th August 2024
Closing date : 10th September 2024
We welcome your application.
Person Specification
Education and qualifications
Essential
13. General level of education to O-Level/ GCSE or equivalent
14. NVQ Level 3 in Business Administration (or equivalent)
15. OCR/RSA Level 3 qualification or equivalent in Word/Text Processing
Desirable
16. Audio-typing qualification
17. NVQ Level 3 in Customer Care (or equivalent)
Knowledge and Experience
Essential
18. Working knowledge of Microsoft applications, including e-mail communication
19. Ability to maintain and update Patient Information Systems RiO
20. Good working knowledge of office procedures
21. Knowledge of NHS procedures and Policies
22. Previous NHS administrative experience
23. Experience of data collection and analysis
24. Good organisational and planning skills
Desirable
25. Knowledge and understanding of relevant clinical terminology (gained through relevant qualification and/or experience)
26. Working knowledge of CPA, Mental Health Act and Safeguarding documentation and procedures
27. Experience using stock ordering systems and petty cash systems
Skills and Competencies
Essential
28. Excellent communication and interpersonal skills, both verbal and written
29. Minute-taking skills
Desirable
30. Leadership skills
Role/Team Specific Requirements
Essential
31. Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence
32. Ability to uphold confidentiality at all times and an understanding of relevant legislation GDPR and Data Protection
Desirable
33. Proven expereince of supporting a team
Personal Characteristics
Essential
34. Able to work under pressure, to motivate staff, plan workload and meet deadlines
Additional Requirements
Essential
35. Able to meet the mobility requirements of the post