Job Description
Who are CBRE?
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. We employ over 70,000 employees and operate in 48 countries.
The Role:
CBRE Global Workplace Solutions is a leading provider of integrated facilities and corporate real estate management. We are recruiting a Contract Manager to join our team in Manchester and surrounding areas.
Key Responsibilities:
* Manage the contract for the staff, operation, and maintenance of all electrical and mechanical plants/services, project works, and building performance.
* Lead and manage the Engineering team, ensuring compliance with CBRE disciplinary processes and procedures.
* Direct and instruct all CBRE staff under their control, as well as SSPs, to ensure compliance with working practices.
* Complete weekly operations reports for the client and attend weekly operations meetings, client meetings as requested, in conjunction with the client.
* Ensure that all matters impacting the smooth running of the building and facilities are immediately reported to both CBRE and the contracts Senior Management.
* Conduct regular reviews of operating procedures, making recommendations for improvement with appropriate working practices and emergency/contingency procedures within critical systems.
* Liaise with the client and CBRE Area Manager on all aspects of contract problems (defects & deficiencies).
* Ensure all staff are conversant with the operation and control of critical and non-critical systems installed within the portfolio.
* Maintain quality throughout the facilities.
* Ensure business policies and processes are effectively communicated and implemented within the contract.
* Optimize staffing structures across contracts, balancing cost reduction with service excellence delivery.
* Collaborate with Operations Managers to develop the business, effective team working, and support to colleagues.
* Develop contract financial plans for revenue and profit delivery, reducing WIP, debt, cost reduction, and contract growth, ensuring these are met and exceeded.
* Implement control systems to ensure statutory, policy, and contractual commitments are met.
Requirements:
* Experience in Building Services or similar facilities management role.
* Strong financial skills, ideally managing own P/L before.
* Excellent communication skills, able to lead, motivate, and direct a team of technicians/operatives.
* Understanding of Health and Safety issues, NEBOSH / IOSH, or equivalent formal training desirable.
* Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint).
* Good level of English and Mathematics required.
* Strong organizational and communication skills, with ability to prioritize workloads.
* Ability to work under pressure, remaining calm, clear thinking, and delivering required services to the client within given time constraints.