Waiting List Officer - Surgical Admissions
NHS AFC: Band 3
Main area: Surgery
Grade: NHS AFC: Band 3
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 361-7034824
Site: Lister Hospital
Town: Stevenage
Salary: £24,071 - £25,674 per annum
Salary period: Yearly
Closing: 25/03/2025 23:59
Here at East and North Hertfordshire NHS Trust,
Our mission is: Providing high-quality, compassionate care for our communities.
Our vision to 2030 is: To be trusted to provide consistently outstanding care and exemplary service.
Job overview
We are recruiting for a Waiting List Officer - Surgical Admissions who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The Waiting List Team books all elective surgery for our patients, ensuring that waiting times are fair and equitable and in order of clinical urgency.
Our aim is to fully utilise our operating theatre lists, which is one of our most valuable resources.
You will join a team of Waiting List Officers within the Planned Care Division at the East & North Herts NHS Trust in Stevenage.
We are looking for applicants with strong administrative and organisational skills as well as the ability to work within a team but using own initiative when required.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
As well as dealing directly with patients, you will also need to liaise closely with surgical, nursing and other staff as well as GP practices and our Independent Sector providers.
You will be required to deal with waiting lists and admissions for a specific group of patients, work with patient target lists and manage a high volume of telephone calls and enquiries.
You will ensure that all patients' case notes and x-ray files required for patients attending for their procedures/operations are traced and prepared in advance of the date of attendance and that the relevant documentation is available for use by clinical and nursing staff.
Identify patients on the Patient Administration System.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide. Our 6,000 dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
* The Lister Hospital, Stevenage
* New Queen Elizabeth II (New QEII), Welwyn Garden City
* Hertford County, Hertford
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work-life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications/Training
* Good General Education
* Keyboard Skills
* Computer Literate
* Numerate
* GCSE or equivalent
Previous Experience
* Previous experience of dealing with the general public, reception and office work.
* Experience of iPM PAS – Patient Administration System and CIPTS – Theatres System.
* Proficient in Email, Microsoft Word/Excel.
Skills
* Able to demonstrate good communication skills – verbal, listening and written.
* Able to prioritise workload.
* Ability to work in a team.
* Able to work without direct supervision.
Knowledge
* Understanding of specific Waiting List targets.
* Some understanding of medical terminology and surgical procedures.
Our values
We want our staff to believe in, demonstrate and live our values in everything we do.
Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.
Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.
Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.
Committed to our Community
East and North Hertfordshire NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular, we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce.
We understand the importance of balancing work and home life. We are committed to supporting flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.
We are proud to be a Disability Confident employer and achieved our status in 2019.
We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing resourcing.enh-tr@nhs.net.
We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.
We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.
When you apply...
Please note that vacancies may close prior to the advertised closing date in certain circumstances. Please ensure that you make your application as soon as possible.
All correspondence relating to vacancies will be via the e-mail address you have provided on your application form. Some servers automatically send e-mails to your junk mail so please check as well as your inbox.
As a publicly funded employer, we need to ensure we utilise our funds responsibly, this may mean we are unable to support sponsorship required to gain the right to work for particular positions. We strongly advise you to contact the line manager or a member of the Resourcing Team before applying to confirm if we will be able to support with sponsorship for that post.
King's Trust Support
If you’re aged between 16 and 30 years-old, you can get FREE employability support from The King’s Trust. The King’s Trust will help build your CV and cover letter, offer advice and top tips for future interviews and support you with research about working in the NHS. Please contact Enquiries.H&SC@princes-trust.org.uk for support.
Secondments/Fixed term
Where a vacancy is advertised as a temporary position, the duration will be specified in the advert. If the vacancy becomes permanent towards the end of the specified duration, the successful applicant may not be required to re-apply and can be slotted into the role on a permanent basis if appropriate.
If you are an internal applicant applying for a temporary working arrangement, please see the attached notes on secondments.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name: Claire Ridley
Job title: Booking Manager
Email address: claire.ridley@nhs.net
Telephone number: 01438286851
Additional information: Elana Shapter
Booking Manager
01438286845 (Monday - Friday)
elana.shapter@nhs.net
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