COMPANY DESCRIPTION Zoro UK is a wholly owned subsidiary of Grainger (NYSE: GWW), a global industrial supplier with headquarters in Lake Forest, IL, USA
We are a new business in the Industrial MRO market, looking to increase our share of the market, through a proposition that is focused on the needs of our customers.
Leicester is the home of the Category, Customer Service & Sales, Merchandising and Finance teams, whilst our Technology, Marketing and Data Analytics, and HR teams are based in the heart of London.
Working for Zoro UK means working within a start-up culture but with the backing of an established global player within the MRO market. The role is critical to ensure that both Customer Service and Customer Account Teams are proficient in all aspects relating to customer services and support to help us provide excellent customer service.
We are rapidly changing and improving our systems and workflows so need someone with excellent organisational and training skills to ensure that our teams are up to date but also to support development of workflows and processes to drive continuous improvement.
Onboard new starters ensuring Customer Service Standards are embedded from Day 1.
Support implementation and ongoing development of Salesforce
Work alongside Customer Service and Customer Account Team Leaders and Managers to identify training gaps and develop plans to address
Maintain training matrix for both Customer Service and Customer Account Agents
Provide on the job coaching
Experience of coaching team members
# Experience of Salesforce or similar
# Working knowledge of Excel and Word to create training material
# Knowledge of SAP or similar
Requires travel, as needed both domestically and internationally
33 days of annual leave including bank holidays (+ buy scheme of up to 5 days).
~ Staff discount on our website
~ Brilliant pension contribution (8% from Zoro UK!).
~ Medical, personal accident, life and income protection insurance are all included.
~ Attractive company sick pay.
~ Enhanced Maternity and Paternity leave.
~ Cycle to Work Scheme.
~ Company quarterly events.
~ Bright, spacious, modern offices with free teas, coffees, soft drinks and nibbles!
Note: This role is hybrid role, with office attendance as and when required. This would be for several weeks continuously at times to meet the in person training requirements. Home work would be acceptable for training material creation and other non-delivery elements of the role.