About the Role
We are seeking an experienced leader to drive performance improvement in our contact centre operations.
The ideal candidate will have a proven track record of delivering results-oriented initiatives and a passion for customer-centricity.
Key Responsibilities
* Develop and implement strategic plans to enhance customer experience and operational efficiency.
* Lead cross-functional teams to achieve business objectives.
* Analyse data to identify areas for improvement and develop targeted solutions.
Requirements
* Minimum 5 years' experience in a contact centre leadership role.
* Proven track record of driving performance improvement.
* Strong analytical and problem-solving skills.
Compensation and Benefits
* A competitive salary of £50,000 - £60,000 per annum.
* A comprehensive benefits package, including pension scheme and life insurance.
* Opportunities for career advancement and professional growth.
Working Arrangements
* Hybrid working arrangement, with 2 days spent in our Stockport office.
Join Our Team
Vitality Corporate Services Limited is a leading provider of customer-centric solutions. Our team is passionate about delivering exceptional customer experiences and driving business growth.