Be a part of a global team where what we do matters At Epredia, we recognize that our talented employees are vital to our success. Our team is dedicated, our work is rewarding - both personally and professionally - because what we do matters.? We seek talented individuals who will contribute to and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values, People, Customer, Results, Continuous Learning, and Innovation.? People - We win as a team.? Customer - We deliver customer-centric solutions.? Continuous Learning - We learn and always aim to be better.? Innovation - We innovate every day.? Results - Results matter for all of us. Job Title: Service Support Representative - Dutch & English Who you are: You have energy and drive in abundance, a passion for serving our customers and possess a growth mindset and love of continuous learning, with an appreciation for diverse perspectives and helping others win.? Position Overview: Our values reinforce our culture of collaboration, growth mindset, and how we serve our customers. - Experienced in processing service orders with SAP, ServiceMax, CRM systems. - Electronics/Engineering background with fully fluency in Dutch & English (native or near native). The Service Support Representative is part of a team that interacts with customers, (end-users, direct sales teams, direct Field Service engineers, distributors/channel partners, BioMed representatives or third-party service providers), to handle a variety of pre-sale and post-sale Service Support tasks that ensure daily service activities are exceeding customer expectations and requirements. What you will do: - Fosters and grows positive customer relations; coordinates with various functions within the company to ensure customer satisfaction. - Partners with Service Market Development Reps to monitor competitive activity and trends within the territory; foster competitive solutions to meet assigned sales goals / quotas. - Coordinates all aspects of the billing process to include; contracts, part usage, labor, travel, and pricing according to current market conditions. - Data management responsibilities, and EMEA SMX data and process cleanup in alignment with regional findings and global requirements. - Generate metrics/reports as requested. Qualifications and Skills: - Bachelor's degree in business related field - Must be fluent in Dutch & English (native or near native). - Experience with SAP, ServiceMax, CRM systems (Salesforce.com) TO ALL RECRUITMENT AGENCIES: Epredia does not accept unsolicited third-party resumes. Building an Inclusive Culture: We are a company that brings varying backgrounds, ideas, and points of view to inventing on behalf of all customers. Our diverse perspectives are enriched by many dimensions, including race, ethnicity, gender, age, physical and mental ability, sexual orientation, religious beliefs, culture, language, and education, as well as professional and life experience. We are committed to diversity, equity, and inclusion, and leveraging our unique perspectives to scale our impact and growth. At Epredia, we improve lives by enabling better cancer diagnostics. We are a team of talented individuals with diverse backgrounds and expertise, working together to develop precision diagnostic solutions for our customers. We are a fast growing global company that drives innovation in diagnostics to create better outcomes for patients. Joining Epredia is much more than a job- it is an opportunity to be part of something with a purpose. Find out how you can improve lives while advancing your career.