If you love customer service and support this could be the perfect opportunity for you. My client is looking for someone who can combine excellent customer service with sales administration. The role provides a vital link between Key Account customers and Key Account Managers and involves all elements of customer support. You will be instrumental in developing good relationships with our B2B customer base, ensuring orders and any queries or issues are dealt with efficiently and within SLA timeframes.
Key accountabilities
* Collaborating across various functions to handle first-line customer service enquiries and perform sales administration tasks for Key Accounts.
* Meeting and achieving targets and SLAs while managing your daily workload to ensure these metrics are met.
* Using company databases proactively on a daily basis to contribute to departmental goals, including order management systems, CRM, and client portals.
* Working with all internal departments to resolve customer queries and complaints.
* Supporting Key Account Managers by ensuring orders across their base are sent out on time and in full. Identifying anything that needs correction and take appropriate action.
* Providing feedback to management for continuous customer improvement.
Key challenges and decisions
1. Advocate for customer needs constructively with internal colleagues.
2. Ensure orders ...