How would you like to be part of an exciting national store working for a very successful Storage business in York? You would be working with the Store Manager and really making this massive store a success! This is not your ordinary Assistant Store Manager position!
There are NO late evenings or night working or even working every weekend (only every other Sat 10-4pm) and always 2 days off. You would be working with a Store Manager (that's the total team) to provide accessible storage to both businesses and the general public. This is a professional working environment and the organisation has an exceptional reputation. If you want a good work/life balance, a supportive and collaborative culture, career progression and bonuses that actually match the team efforts, then this is the ideal role for you.
The organisation has a very supportive management style and good customer reviews. They really do look after their staff!
Responsibilities:
1. Providing a great customer experience both on the phone and face to face
2. Deputising for the Store Manager where required
3. Ensuring the store is performing well and creating a great customer experience
4. Part of a fun and motivated team who enjoy their working environment and colleagues
5. Following up on all overnight website enquiries and converting any prospects into storage customers
6. Daily checking of units making sure that all is secure
7. Administration associated with onboarding new customers
8. Opening and closing the store
9. Up-selling accessory items and converting any leads into customers
10. Chasing customer payments
11. Gaining customer reviews on your service
12. Making sure the storage facility is neat and tidy for your customers
Requirements:
1. A confident personality with good customer-facing skills
2. Experience in a sales/retail role (this is not hard sales but keeping customers happy and increasing sales is important)
3. Good team management skills and a sense of humour
4. Have a responsible and self-motivated attitude (and support the Store Manager)
5. Comfortable sitting at a desk doing paperwork as well as up and about moving around the store helping customers
6. Physically fit
7. Must drive and have own vehicle as you will need to support nearby stores on occasion (expenses paid)
In return you will be working within a supportive management structure:
1. Salary scale - £24k basic (plus additional bonus £6k - paid monthly and quarterly). This store is hitting target!
2. Career progression
3. 20 days holiday and Bank Holiday (rising by an additional day for each complete year of service up to a maximum of 25 days)
4. Healthshield plan (covering medical needs)
5. Personal Pension Plan (contracting out option)
6. Life Assurance Scheme
7. Medical Cashback plan
8. Employee Assistance Scheme
9. Employee Discount Scheme on storage and packaging materials
10. Cycle to work scheme
Hours - Total of 37.5 hours per week (8.30am to 6pm on a split shift basis) alternate Saturdays (10 - 4pm - but always with two days off per week).
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