Dr Mirza & Partners has a vacancy for a part-time Medical Receptionist who is enthusiastic, highly motivated with excellent organisation skills to join our friendly, forward-thinking team.
We are looking for a Receptionist to work 25 hours per week Mon-Fri (flexibility required to cover shifts between the hours).
This advert may be withdrawn earlier than the closing date, should we receive a sufficient number of applications.
Main duties of the job
Our ideal applicant is enthusiastic, hard-working, and must be able to demonstrate excellent communication skills. You will possess good organisational skills and be able to multi-task in a very busy environment. A background in Primary Care or NHS administration is desirable though not essential as training and support will be available for the right candidate.
About us
A GMS practice based in Bolton within a purpose-built (NHS Owned) property.
The practice team comprises of GPs, Physician Associates, Nursing team, PCN Workforce ARRS staff and a supportive admin/management team.
Our practice is proud to be a regular high QOF achiever, who has also been rated overall Good by CQC.
Registered a list size of 7400 patients and our clinical system is SystmOne TPP.
We are a medical student training practice working with University of Manchester and Kings College London.
Our practice location benefits from being close to the motorway network with onsite parking.
Job responsibilities
Main Responsibilities:
1. Reception Duties - Overview
2. Take personal responsibility for ensuring that you are aware of the staff rota including doctors/nurses.
3. Keep up to date with changes by examining Tasks and Notifications.
4. Ensure the efficiency of the appointment system and monitor flow of patients into consulting rooms and treatment rooms.
5. Ensure that patients without appointments but who need urgent consultation are seen in a logical and non-disruptive manner.
6. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed.
7. Advise patients of relevant charges for private services, accept payment and issue receipt (if required) for the same. Maintain petty cash records.
8. Respond to all queries and requests for assistance from patients and any other visitors.
9. Enter requests for home visits onto the visit screen according to practice procedures. Refer to the duty Doctor if necessary.
10. Assist with processing repeat prescription requests when required.
11. Check all sample bottles contain patient names and envelopes are sealed.
12. Action requests for ambulance transportation.
13. Ensure reception and waiting areas are kept neat and tidy.
Management of appointment system:
1. Be able to demonstrate the ability to use the practice computer appointment system.
2. Ensure total familiarity with the appointment system.
3. Always offer the next available appointment with the preferred Doctor or the next available appointment.
4. Monitor effectiveness of the system and report any problems.
5. Making routine appointments with doctors, nurses and clinicians.
6. Be aware of the various range of services the practice provides and have the ability to make the appropriate appointment.
7. Cancelling appointments.
8. Checking patients in on arrival at the surgery.
9. Ensuring the doctors/nurses are aware of patients with special needs.
10. Direct patients to the appropriate health care professional for telephone triage and log the patients request onto the computer appointment system.
11. Ensure that patient records are made available to the appropriate health care professional if necessary.
Dealing with Requests for Home Visits:
1. Accurately record requests for home visits onto the computer system as per practice policy.
2. Extract patients' notes from the filing system with a home visit computer print out.
3. Bring any emergencies to the attention of the doctor as per practice protocol.
4. In the event of a request for a late visit be aware of the doctor on call and notify appropriately.
Deal with Patient Requests for Registration as per Practice Protocol:
1. Ensure practice arrangements and formal requirements are explained to patients requesting registration.
2. Provide an invitation for a new registration check.
3. Provide a practice leaflet.
Special requirements of the post
* Excellent communication skills.
* An ability to use own judgment, initiative and common sense in response to patient requests.
* An understanding, acceptance and adherence to the need for strict confidentiality and compliance with The Data Protection Act.
* Keyboard skills and computer literacy.
* The ability to work as a team member or to work alone from time to time.
TRAINING REQUIREMENTS:
* Knowledge of Patient Confidentiality.
* Basic Medical Terminology.
* CPR Update.
* Participate in practice in-house training using the Blue Stream Academy Software.
Confidentiality obligations apply during and after employment. A breach of confidentiality may lead to disciplinary action or legal consequences.
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