Location Thorpe Park Leeds, LS15 Benefits 25 days holiday with the option to buy or sell up to 5 days holiday per year Birthday off Monthly bonus scheme Cash healthcare plan Auto enrolment pension scheme Learning & Development programme Life assurance Flexible working options Volunteering days Gym discounts Hours of work 37.5 hours per week (hours of work will be flexible and dictated by the needs of the business, therefore it is expected that the successful applicant will work those hours necessary to successfully discharge the duties of the role) The Role Overview Responsible for managing customer payments post mortgage completion ensuring all customer payments are actioned within agreed service levels. Answer customer, and solicitor payment queries. Liaising with the Accounts team ensuring reconciliation of account funds is correct. Key Outputs Responsible for checking company accounts to identify payments Apply any full redemption funds, partial repayments and action account closures as required Apply partial repayments and apply to customer accounts as required General maintenance of customer accounts Processing standing order, direct debit, cheque and card payments, dealing with any exceptions Handling customer payment queries via the telephone, email and post Informing customer and third parties when payments applied Managing refund requests Maintain and update internal payment log Producing payment confirmation letters for customers and third parties Taking customer valuation and arrangement fees over the telephone Submit requests to Land Registry to have charges removed on fully redeemed accounts Chasing and completing documents for Scottish & Irish Land Registry charges Ad-hoc letters e.g. refunds, incorrect account references, returned payments, confirmation of bank details. Assisting in resolving stakeholder payment queries Report any payment concerns to the Team Manager Contribute to the development of Company's TCF policy and T&C regime. Other ad hoc administrative duties as required. To ensure that all client payment data is complete and up to date Adhere to all anti-money laundering, data protection and other regulatory requirements This job description is not exhaustive and serves only as a broad outline of the duties required. This job description may be amended as necessary. The Person Overview An organised individual with a keen attention to detail and a methodical approach to their work. An effective communicator, able to deal with colleagues, customers and solicitors in a friendly and professional manner which is confident, open and honest. Must have the ability to prioritise and work to strict deadlines, A proven ability to work using own initiative and take responsibility for their work in the absence of a Team Manager. The individual should be a team player with keen customer focus and be able to work to precise guidelines and procedures. Skills & Experience Mandatory Analytical and methodical thinking. Excellent written and verbal communication skills. Good IT skills Excellent organisation skills and ability to prioritise workload Excellent customer service skills Desirable Previous experience in the financial sector. Previous experience in a payments/accounts role Qualifications Mandatory Grade C or higher in Maths & English GCSE or equivalent