Our client, a specialist Mortgage Lender is seeking Financial Support Collection Consultants to work with customers who are experiencing financial difficulties to discuss and arrange suitable repayment options for the timely collection of their mortgage arrears. You must be able to produce a first class service to navigate solutions to portfolios of complex and high-risk collections cases, across the entire collections journey, minimising the risk of long-term mortgage arrears and delivering good customer outcomes on every interaction. Tell me more Location : Hybrid/Chatham (Full time in office during training period and then 3 days office based/2 days remote thereafter) Rate : £DOE Work Pattern : Standard business Hours Start Dates : ASAP Duration : Contract and permanent options available Your day-to-day activities will include: Conducting comprehensive early and late-stage arrears management, addressing customer concerns, and identifying tailored solutions Making business and customer orientated decisions on suitable next steps whilst ensuring there is a good customer outcome throughout the journey Efficiently managing caseloads and utilising available tools to engage customers Efficiently managing a portfolio of cases, working through them at different stages including and up to litigation Ensuring compliance with statutory and regulatory requirements, prioritising fair customer outcomes Providing coaching and guidance to less experienced team members What knowledge, skills, and experience we need: Prior experience in supporting customers facing mortgage arrears or repayment difficulties is essential A proven track record in managing complex financial support cases, including litigation and receivership Demonstrated ability to deliver tailored support to vulnerable customers is a key requirement About Us Momenta are a market leading financial services resourcing business. Momenta have excellent opportunities to develop and enhance your experience within the financial services industry. If you have the skills and experience for this exciting role then apply today and don’t miss out on this exceptional opportunity to join the company that provides quality resource, consulting expertise and people development for financial services companies in the UK.