Technical Support Assistant - The Role:
Biorbyt has an exciting opportunity for a driven person with a degree in Life Sciences to join our product team. You will work with the product manager to support customers with their technical queries, update product data information for our website, and carry out routine tasks in the lab, such as antibody conjugation.
Additionally, there is an opportunity to assist our marketing team with the management of our social media output and other content-based marketing tasks.
With our main business focused on supply of primary antibodies and ELISA kits, this is an excellent opportunity for a commercially-minded scientist to move into a customer-focused scientific role. We offer the opportunity to use your scientific skills and experience whilst gaining commercial experience and an understanding of how the industry works in a fast-paced, dynamic, entrepreneurial company.
Technical Support Assistant - Key Responsibilities:
1. Provide technical product support to customers via email through our CRM system and over the telephone.
2. Provide technical support for all distributors globally and supply them with technical data as requested.
3. Carrying out routine lab work such as antibody conjugation.
4. Improving product data via system uploads, technical review, and working with the data team.
5. Work closely with the Operations department to ensure timely completion of lab work necessary to fulfil customer orders.
6. Scientific content writing for our products and managing scientific communication through newsletters and social media.
Technical Support Assistant - You:
1. Ability to prioritise.
2. “CAN DO” attitude for working within a small dynamic entrepreneurial biotech company.
3. Knowledge of WB, IHC, IF and ELISA techniques, both theoretical and preferably practical.
4. IT proficiency - Excel (basic skills plus V-look ups and Pivot Tables).
5. Lively and enquiring mind with a logical approach to work, combined with analytical and problem-solving skills.
6. Organisational skills with the ability to work under pressure and to deadlines.
7. Degree level at least in a Life Sciences related field such as biochemistry, biology, microbiology.
Joining Biorbyt provides a unique opportunity to contribute to the advancement of scientific research. We have a collaborative and stimulating work environment where innovation and creativity are encouraged.
The company offers a competitive salary, benefits package, and a stimulating work environment that fosters professional growth and learning.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Biotechnology
#J-18808-Ljbffr