Job Description As a Litigation Team Leader, you will lead the Recoveries team to case manage accounts in later arrears, who are being considered for and progressing through the litigation process. You will support the team to respond effectively to customer and third party enquiries; delivering the right solutions whilst meeting all expected performance and quality targets. As a Litigation Team Leader, we are looking for someone to: Manage a small team of recoveries colleagues to deliver good customer outcomes whilst meeting all agreed SLAs Continuously review and refine processes, efficiencies, and ways of working to drive constant improvement Support colleagues who are managing complex cases and handling potentially challenging customer interactions Monitor operational KPIs to understand and implement performance improvements Conduct regular 1:1s, team meetings, and catch-ups to maintain alignment and support team growth whilst setting colleague objectives aligned with business strategies and targets Deal with escalated customer enquiries where appropriate and escalate onward where necessary to highlight potential incidents and help mitigate future risk