Role: Spa
Receptionist
Location: Seaham
Hall, County Durham
Resort
information: https://www.seaham-hall.co.uk/
Salary: £11.44
per hour plus a share of service charge
Hours: 0-32
hours, will include weekends & bank
holidays. Earliest start time – 6am, latest finish 10.30pm
Relationships: General
Manager, Spa Team, Reception Team
We are seeking
to appoint a Spa Receptionist to join our vibrant team in providing quality
customer service and support for our guests using the Serenity Spa.
** Due to shift start times, own transport is essential **
Objective
As a Spa
Receptionist you are responsible for providing an exceptional level of customer
care and attention to all guests. You must adhere to assisting,
maintaining and improving all aspects of the spa operations under the guidance
of the Spa Management Team and make a valuable contribution to creating a
special environment with immense attention to detail for all guests. You
must contribute to building and promoting the business at all opportunities
whilst maintaining a professional and customer focused attitude at all times.
You will have a vital responsibility to assist and communicate effectively with
other core members of the spa team whilst maintaining a strong team ethic
throughout.
Benefits
* Fun and dynamic
team environment
* Reward and
recognition scheme, including Hospitality Rewards and a share of monthly
service charge based on hours worked
* Exciting
opportunity to be a part of an award-winning business with many accolades
including gold winner at the North East England Tourism Awards 2024, 2023, 2022
and 2020, gold winner of Small Hotel with Visit England, voted North of England
Hotel of Year 2023 by Sunday Times
* Development and
Progression opportunities
* Inclusion in
charity events and fundraising
* Workplace
wellness programme
* Be part of our
Sustainable Team scheme, prioritising people and planet
* Up to 20% team
member discount off gift vouchers and spa experiences
* Work based
pension scheme subject to criteria
* Uniform
provided
* Free onsite
parking
Responsibilities
& Accountabilities
* To meet and
exceed guest’s expectations on arrival, departure and throughout their spa
experience.
* Maintain a
warm, friendly manner and effectively assist guests on a daily basis.
* Provide a high
level of customer service and personability in line with brand values
* Enhancing the
‘guest experience’ on a daily basis.
* Act as the main
point of contact for all spa clients and personnel therefore a vital role in
reflecting the five star standard of excellence.
* To complete
administration tasks ensuring a high level of accuracy and competence.
* To operate the
all spa software effectively updating guest profiles and securing bookings.
* To manage daily
bookings maximising treatments appointments ensuring clients requests are
appropriately accommodated.
* Ensure that all
guests have completed their relevant documentation, checking them in and out of
the spa efficiently.
* Attending any
meetings or training courses as and when required.
* Processing
payments correctly ensuring correct procedures are followed and effectively
communicated with the guest at all times.
* To be
respectful of guests confidentiality and privacy maintaining a high level of
professional etiquette.
* Preparing guest
information and processes for the following day efficiently executing a high
level of organisational and interpersonal skills.
* Promoting spa
offers and events at all opportunities to meet and exceed department goals.
* To be
knowledgeable about all spa treatments, promotions, spa packages and any
contraindications that can affect a guest’s treatment.
* To liaise with
maintenance and housekeeping departments in respect of out of order services
etc.
* To liaise with
members of the reservations team when carrying out reservation checks on a day
to day basis.
* To assist team
members in different departments as and when necessary to ensure the smooth
running of the spa operation
* Effectively
liaising with hotel reception ensuring all room account charges are posted
successfully.
* Carrying out
elaborate guest tours.
* Ensuring all
operational standards are met and exceeded on a daily basis.
* To feedback to
the spa management team as and when required
* To ensure the
spa reception area is clean, tidy and well maintained at all times
* To ensure
necessary checklists and tasks are completed daily.
* Maintain
uniform and grooming standards as outlined in the staff handbook
* Adhering to
Company Standard Operating Procedures and Health and Safety Policy.
*
Key
Competencies
* Excellent
customer service and communication skills
* Flexibility to
work a variety of shift patterns and high punctuality.
* Computer
literate and a good knowledge and understanding of Microsoft systems
* A good team
ethic throughout the working environment
* Possess a high
standard of interpersonal and organisational skills
* A high standard
of personal appearance and presentation is essential at all times, reflecting
the brand.
Please note due to working hours, applicants need to be over the age of 18.
If you're ready
for the challenge and have the skills, talent and experience then we want to
hear from you today!