About us...
Connected to Gatwick South terminal, Hilton London Gatwick has 821 bedrooms and an exciting selection of restaurants and bars, including a Japanese Steakhouse. The hotel has a fitness centre and 23 meeting rooms that can host large conferences.
A bit about what you will do...
Reception Managers in our stylish hotel, ensure the service provided by the reception team is consistently, excellent, exceeding guests expectations throughout their stay.
1. Lead the Front Office team, fostering team dynamics to ensure the team remain focused on meeting guests needs and brand standards.
2. Manage and inspire the team to achieve maximum guest feedback scores and to increase revenue potential through upselling and promotions.
3. Implement sales, marketing and rates policies as defined by the Revenue Manager.
4. Deal with any guest concerns promptly, attentively and efficiently.
5. Encourage the team to develop and maintain strong relationships with other departments to ensure a seamless guest experience.
6. Coach, train, and support the team to provide consistently high standards, while continually looking to improve.
7. Manage rotas, timesheets and holiday entitlements, considering occupancy and ...