Job summary We have an exciting opportunity for an experienced receptionist to join a friendly and high-achieving General practice with over 11,000 patients. Previous general practice experience is preferred, but not essential as training will be provided. We are looking for someone who is flexible with excellent communication, customer service and interpersonal skills who enjoys dealing with the public. Good telephone skills are essential and the successful applicant will have experience in using computer equipment for data entry. The Practice is an EMIS WEB user. Competitive Salary with 4 weeks annual leave. NHS Pension Scheme Membership available. This is a part time role If you think you have the skills and experience essential for this position and would like to join our team, we would be pleased to receive your application. Main duties of the job A brief description of duties would be working under the Reception Manager ensuring the smooth day-to-day running of the practice. Being the face of the surgery when patients attend for their appointments when working the front desk. Use and navigate EMIS web on a daily basis. Receiving incoming phone calls and making outgoing calls when required. Completing daily administrative tasks, emails, dashboard, tasks, docman and anything else that can arise. Actioning prescription requests. About us Emmer Green Surgerys current site has been open since 1980. We have over 11,000 patients registered and cover the Caversham and Emmer Green areas in association with Balmore Park Surgery, as part of the Caversham PCN. Currently we have 6 GP Partners and 3 associate GPs. Our additional clinical support team includes: Nurses Health Care Assistants Pharmacists Mental Health Practitioner Dietician Advanced Practitioners A vast admin and reception team work together with clinicians to maintain the best health care standards for our patients. We provide care and support to five different care and learning disability homes, and a private school in our local area. We are wheelchair accessible, breast feeding friendly and are an Armed Veteran Friendly accredited practice. We aim to provide a clean, comfortable, welcoming environment for all staff. Date posted 28 February 2025 Pay scheme Other Salary £12.47 an hour Contract Permanent Working pattern Part-time Reference number A1172-25-0000 Job locations 4 St. Barnabas Road Emmer Green Reading RG4 8RA Job description Job responsibilities Job Title: Medical Receptionist/Administrator Accountable to: Reception Manager Responsible For: No other staff Main Responsibilities To facilitate the Doctor/Patient relationship in all aspects To be the first point of contact for patients To ensure that enquiries from patients are handled effectively and courteously To direct patients and visitors through the building To undertake administrative tasks in line with the role Main Duties Use the computer system to make appointments Greet patients, doctors and visitors at the reception in a polite and friendly manner Care navigation for patients to the most appropriate service. Answer the phone politely and courteously, dealing with queries and recording messages accurately Administer the procedure for repeat prescriptions and pathology results Scanning and workflow of documents onto our main computer medical system EMIS Support colleagues to maintain an efficient and friendly team atmosphere Processing and distributing incoming mail and emails Ensure that the reception and waiting room areas are kept tidy Administration work Any other duties, which may be required Job description Job responsibilities Job Title: Medical Receptionist/Administrator Accountable to: Reception Manager Responsible For: No other staff Main Responsibilities To facilitate the Doctor/Patient relationship in all aspects To be the first point of contact for patients To ensure that enquiries from patients are handled effectively and courteously To direct patients and visitors through the building To undertake administrative tasks in line with the role Main Duties Use the computer system to make appointments Greet patients, doctors and visitors at the reception in a polite and friendly manner Care navigation for patients to the most appropriate service. Answer the phone politely and courteously, dealing with queries and recording messages accurately Administer the procedure for repeat prescriptions and pathology results Scanning and workflow of documents onto our main computer medical system EMIS Support colleagues to maintain an efficient and friendly team atmosphere Processing and distributing incoming mail and emails Ensure that the reception and waiting room areas are kept tidy Administration work Any other duties, which may be required Person Specification Qualifications Essential GCSE or equivalent (preferred) Full training will be given Desirable GCSE or equivalent (preferred) Full Training will be given Experience Essential Experience would be beneficial - but full training will be given Desirable Experience would be beneficial - but full training will be given Person Specification Qualifications Essential GCSE or equivalent (preferred) Full training will be given Desirable GCSE or equivalent (preferred) Full Training will be given Experience Essential Experience would be beneficial - but full training will be given Desirable Experience would be beneficial - but full training will be given Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Emmer Green Surgery Address 4 St. Barnabas Road Emmer Green Reading RG4 8RA Employer's website https://emmergreensurgery.co.uk/ (Opens in a new tab)