At Livity Life, part of Millbrook Healthcare Group, we’re leading the Technology Enabled Care (TEC) revolution. Using the most innovative technology and cutting-edge digital tools, we deliver a transformational service that challenges norms and delivers the very best care experience.
We have an exciting opportunity for a Fixed Term - Contact Centre Coordinator to cover nights within our Worcester TEC Contact Centre. This is an excellent development opportunity where you'll work as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done. Millbrook Healthcare Group works in partnership with the local authority to supply TEC solutions to support people in their day-to-day life. This TEC service provides the assessment of service users’ care technology needs all the way through to the installation, maintenance, and review of technology equipment.
What will this role involve?
* Answering inbound calls in a timely manner and updating care records accordingly to ensure the welfare of service users.
* Triage calls and refer to relevant agencies and services as appropriate.
* Responsible for the efficient mobilisation of responder/emergency services where appropriate.
* Carry out well-being and other scheduled outbound service user calls as required.
* Delivering remote care, support, and coordination in line with co-produced plans, providing reassurance to service users.
* Responsible for the prioritisation of all alerts and notifications, working autonomously to provide proactive and reactive support, ensuring the appropriate escalation pathways are followed.
* Raising and reporting equipment repairs and requirements through contact with the relevant Service Centre.
What are we looking for?
* Previous customer service experience is preferred.
* Strong communication skills including an excellent telephone manner.
* Proven ability to quickly understand and adapt to service user/customer needs and communicate in a caring and respectful way.
* Strong organisational skills.
* Computer literate with a good working knowledge of Microsoft Office.
What can we offer you?
* Up to 33 days holiday (including bank holidays).
* Company Pension Scheme.
* Life Assurance.
* A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets.
Our ambition at Millbrook Healthcare Group is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hardworking and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.
Care and respect for our colleagues and service users.
Accountable and proud.
Ready to learn and grow.
Enhance our service users’ lives.
Socially responsible, ethical, and transparent.
This role involves working in a regulated activity and may be subject to a DBS disclosure and social media check.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability, or sexual orientation, and we will gladly accept applications from all sections of the community.
37.5 Hours - Rotating shift pattern (4 on 4 off 21:00 - 07:30)
* Millbrook Healthcare Group
Nutsey Lane
Southampton
SO40 3XJ
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