The Senior Manager, Aftermarket will lead the aftermarket business for EMEA, focusing on driving revenue growth, optimizing profitability, and enhancing customer satisfaction. This role requires a strategic thinker with strong commercial acumen to develop and execute strategies that align with the company’s business objectives. The role will be responsible for overseeing the revenue of the Aftermarket sector in the EMEA region.
Key Responsibilities
1. Develop and implement comprehensive aftermarket commercial strategies to drive revenue growth
2. Identify and capitalize on new business opportunities, including market expansion, and develop promotional activities
3. Develop strategy to drive incremental revenue growth and cost savings through e-commerce platforms
Revenue Growth and Business Development:
1. Lead initiatives to increase sales of aftermarket products and services
2. Establish and maintain relationships with key customers, distributors, and partners to drive business growth
Financial Performance and Analysis:
1. Accountability for the revenue of the Aftermarket in Europe, ensure the annual sales plan is achieved, with focus on bookings and gross margin
2. Analyze sales data, market trends, and financial reports to make data-driven decisions
3. Set pricing strategies, optimize margins, and ensure sustainable profitability
Customer Relationship and Satisfaction:
1. Develop and implement customer satisfaction programs to enhance client retention and loyalty
2. Monitor and analyze customer feedback to continuously improve communication practices and customer satisfaction
3. Enhance customer communications strategies to ensure clear, effective and timely interactions and strong relationships
Market and Competitor Analysis:
1. Conduct market research and competitor analysis to identify trends and opportunities
2. Understand regional structures, as well as their local market requirements to determine implementation of applicable best practices
3. Drive the aftermarket and sales teams to deliver on the growth expectations
4. Align with the operational unit to achieve the goals
Qualifications:
1. Bachelor’s degree in Business, Marketing, Engineering, or a related field
2. Proven experience in a commercial role within the fuel dispenser or related industry
3. Strong commercial acumen with a track record of driving revenue growth and profitability
4. Know-how in the B2B Aftersales domain
5. Fluent in English, both written and spoken
6. Excellent leadership, communication, and negotiation skills
7. Ability to analyze complex data and make strategic decisions
8. Strong customer focus with a commitment to delivering high-quality service
Skills:
1. Strategic thinking and planning
2. Financial analysis and performance management
3. Market research and competitor analysis
4. Customer relationship management
5. Leadership and team development
6. Excellent communication and presentation skills
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Business Development, Customer Service, and Sales
Industries
Automation Machinery Manufacturing and Machinery Manufacturing
#J-18808-Ljbffr