Operations Manager - Homelessness Services (Vulnerable Women and Young Parents Services)
Rochdale
Salary: £23,552 - £25,581 (Pro Rata)
24 hours per week
Permanent
Our client is a leading charity dedicated to delivering quality support services to vulnerable homeless women, young parents, and families affected by domestic abuse across Northwest England.
The Role:
We are looking for an innovative and compassionate Operations Manager to lead our clients frontline homelessness services supporting vulnerable women and young parents. This is a dynamic and vital role that will oversee the development and delivery of high-quality, trauma-informed services, ensuring they are accessible, responsive, and in line with our guiding principles and strategies.
Key Responsibilities:
* Lead and coordinate homelessness services for vulnerable women and young parents, ensuring compliance with our clients strategies, policies, and procedures.
* Develop and maintain services that are trauma-informed, needs-led, and actively involve the contribution of individuals and families using the services.
* Foster a positive and inclusive working environment that encourages teamwork, innovation, and continuous improvement.
* Provide consistent line management, support, and development to staff, volunteers, and students.
* Build strong relationships with commissioners, stakeholders, and other agencies to promote a collaborative approach to service delivery.
* Monitor, evaluate, and report on service provision, quality, and performance to meet our clients, contract, and funder requirements.
Person Specification:
* A relevant qualification in Management, Housing, Children and Young People, or Women's Studies (Diploma/Degree/NVQ 7 or equivalent work experience).
* Proven experience in the field of homelessness, young parents, multiple disadvantages, or violence against women and girls (VAWG).
* Ability to inspire, lead, and support a diverse team to deliver high-quality outcomes.
* Experience in monitoring and reporting against organizational plans, targets, and budgets.
* A clear communicator, able to adapt tone and style to a range of audiences.
* Strong commitment to equal opportunities and anti-discriminatory practice.
* Ability to travel regularly for training and meetings; access to a car is essential.
The Package:
* Operations Manager role, 24 hours.
* 23 days annual leave (pro-rata) rising to 28 days + 8 bank holidays.
* Pension plan via NEST, health plan including free eye tests, access to counselling, and reduced gym membership.
* Salary sacrifice schemes for bikes and tech.
* Flexi working hours for non-rota posts, holiday purchase scheme, and Christmas savings scheme.
How to Apply:
If you are interested in this Operations Manager role, please send your CV to mickey.stepans@servicecare.org.uk or call me on 01772 208 966 to discuss the vacancy in more detail.
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