We are looking for someone with demonstrable experience of operational and financial responsibility to contract manage one of our major customer contracts. In this role you will be part of our senior management team driving the company forward by working with your teams to provide an excellent customer focused service. You will have overall responsibility for your teams budgets and for the delivery of daily operational activities, ensuring all contractual key performance indicators are consistently delivered in line with client expectations.
This role is significant to help assist with the company in its growth aspirations. The role will also involve resource planning, ensuring that operations are in line with budgets and customer expectations.
Key Responsibilities:
1. Lead and manage operations and employees, ensuring customer satisfaction and issue resolution.
2. Understand customer requirements and align operational capabilities to consistently exceed KPIs.
3. Financial oversight of departmental budgets, producing regular cost reports.
4. Ensure employee training meets required standards through coaching and development.
5. Foster a strong safety culture, ensuring compliance with ISO 9001, 14001, and 18001 standards.
6. Maintain and update standard operating procedures.
7. Optimize resource all...