Adventure Golf Team Leader Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY Hours: Full time fully flexible, any 5 days out of 7 (including evenings weekends and bank holidays as required) Contract Type: Seasonal, until Winter 2025 Here at the LEGOLAND® Windsor Resort we are getting ready for our 2025 season, and we are recruiting for an Adventure Golf Team Leader to join our AWESOME Adventure Golf Team This is an exciting opportunity within our LEGOLAND Adventure Golf Attraction, where you will have the opportunity to create and continuously improve our guest’s journey as they play across 4 different LEGO themed golf courses As a passionate people person, you will drive your team to deliver the highest standards of guest interaction, leading by example and always seeking new ways to surprise, delight and enhance our guests time with us. Reporting into the Adventure Golf Manager you will have the amazing opportunity to embed this awesome action and make it the “must-do” activity for our guests. You’ll have the chance to directly impact and elevate our resort KPIs and become a health and safety ambassador for your team. You will have previous experience working in a guest facing role, ideally in a theme park setting Ideally, you’ll have worked in a guest service position, with previous experience of the de-escalation of guest feedback, and guest resolutions face to face You’ll be a confident communicator, with an open and approachable manner We think it would be great if you have managed a small team before, and have some experience with adhering to budget limitations Ideally, you’ll have delivered successful coaching conversations, created models of motivating your team and celebrated their success, while recognising and addressing performance related issues professionally Pay of £12.34 per hour 40% discount off LEGO® sets and products on the online LEGO Store Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit) Staff discount codes for Merlin Annual Passes to gift to loved ones Pro rata holiday allowance based on 28 days full time equivalent Private pension scheme Life assurance scheme Employee assistance programme Access to Perks at Work which 30,000 national & local employee discounts Free staff parking Ongoing training & development About the LEGOLAND® Windsor Resort We are looking for an Adventure Golf Team Leader to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland. About Merlin A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be. If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at jobslegoland.co.uk and one of the team will get back to you as soon as possible. GBP £12.34/Hr.