Are you passionate about providing exceptional customer service and making a positive impact on people's lives? We are seeking a dedicated Customer Experience Advisor to join our team. Role Overview: - Handle in-bound enquiries from various sources and provide product and service recommendations tailored to customers' needs. - Cultivate and strengthen relationships with existing customers while expanding business opportunities. - Continuously improve through personal development and training courses. - Acquire comprehensive product knowledge and be proficient in all aspects of the sales function. - Guide customers through decision-making processes with care and consideration. - Update customer records in the database/CRM system and address any sales-related issues promptly. - No cold calling involved; the role focuses on inbound call management and outbound follow-ups. Ideal Candidate Profile: - Effective questioning and listening skills to assist customers in a positive and friendly manner. - Demonstrate a genuine passion for helping others and building trust. - Possess excellent communication skills, a strong telephone manner, and keen attention to detail. - Well-organized, self-disciplined, and able to work efficiently under pressure. - Prior experience in call centres, customer service, or sales is beneficial, but a positive attitude is paramount. - Flexible and adaptable to changing environments and systems. - Show empathy, provide sound recommendations, and prioritize exceptional service over meeting sales targets. Monday to Friday 9-5. If you are someone who values making a difference in people's lives and seeks a rewarding career where you can genuinely contribute positively, let's connect. CustomerExperience PositiveImpact