Job Title: Service Desk Manager
Location: Newcastle-Upon-Tyne
Salary: Up to £55,000 + Package
The Client
Our client is the world's largest HVAC and Air Source Heat Pump manufacturer and fastest growing brand of HVAC products in the UK. In supporting further growth, they are looking to expand their team in key areas of their business.
We are currently recruiting for an Air Source Heat Pump Service Desk Manager based at our client's head office in Newcastle to provide technical support on their range of renewable technologies for their growing installer network.
The Role of Service Desk Manager - Air Source Heat Pumps
As a technical support engineer, you will handle post-sale technical enquiries including fault finding, product information, spare parts, and more from our installer network. You will receive training in all manufactured products and be entrusted to provide the best technical support to our clients' customers and engineers.
Key Responsibilities of the Service Desk Manager - Heat Pumps
1. Managing a dedicated technical team for heat pumps that covers technical queries, service visits, breakdowns, spare parts, and more.
2. Ensuring customers receive the best technical service and response in relation to product advice, technical support, breakdowns, and product supply.
3. Management of a small team, including field engineers and in-house technical support engineers. This team will expand as the division continues to grow.
4. Involvement with product training for heat pump installers and service engineers, creating content and marketing tools with the support of the office to deliver first-class courses.
5. Supporting and driving the division, which already has substantial turnover, and working with the senior management team to ensure growth is achieved.
Benefits
1. Bonus scheme
2. Yearly bonus
3. Company car / Car Allowance
4. Company events
5. Company pension
6. Life insurance
7. On-site parking
Keywords: Engineer, Technical Support Engineer, Support Engineer, HVAC, Renewables, Heat Pump, Air Source Heat Pump, AC, Air Conditioning, ASHP, Technical Manager, Renewables Technical Manager
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