Job Title: Customer Service Administrator
Location: 2 Hayland Street, Sheffield, S9 1BY
Salary: £24,960 pa
Contract Type: Permanent
Hours: Full time, Monday – Friday
Right to live & work within the UK is required for this role.
About Us:
Optima Health are the UK market leader of Occupational Health and Wellbeing services. Our heritage can be traced back to 1947 where we were pioneers in the provision of Occupational Health and have led the way ever since, bringing new and innovative solutions to employers across the UK. We work with over two thousand businesses, in various industries, and our aim is to improve the health and wellbeing of the UK workforce.
Role Summary:
The Customer Service Administrator is responsible for the day-to-day servicing of occupational health cases on behalf of Optima Health for its clients. Through administrative processing, proactive updates and query handling, the role holder will ensure contractual KPI’s are hit, and a quality customer experience is delivered.
Main Duties and Responsibilities:
1. Proactively support front line and administration processes and correctly log new management and self-referrals onto the case management system.
2. Book and reschedule all types of appointments (OHP, OHA, Counselling, Physio and Technician) in line with KPI’s.
3. Provide confirmation correspondence and email/telephone updates to clients and employees on all activities undertaken.
4. Actively chase older cases providing proactive updates to clients.
5. Manage customer enquiries via telephone and all OH mailboxes ensuring queries are answered professionally in line with the customer charter.
6. Manage complaints in line with Optima Health’s complaint handling process.
7. Request and chase GP/third party reports and medical records.
8. Provide administrative support for clinicians.
9. Perform general administration tasks including answering telephone, email and written correspondence, scanning and indexing of documents, filing, photocopying, shredding of confidential waste, incoming and outgoing post, diary management, purchase order requests and invoicing.
Experience, Skills, and Knowledge Required for the Role:
1. Previous administration experience.
2. Good IT / PC skills including Microsoft packages.
3. The successful candidate will be required to undergo high-level security vetting for this role.
What Can We Offer You?
1. Competitive salary.
2. 25 days annual leave, plus bank holidays.
3. Buy and sell holiday scheme.
4. Pension scheme.
5. Health Cash Plan.
6. Career progression opportunities.
7. Employee Assistance Programme.
8. Cycle to work scheme.
9. Eye care test vouchers.
10. Flu vaccination scheme.
11. Employee discount scheme.
12. Life assurance.
13. Professional registrations fees paid.
14. Clinical Training Academy.
Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation.
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