Initial Assessment Co-ordinator / Team Secretary
Hertfordshire Partnership University NHS Foundation Trust
Come and Join Our Community Mental Health Service!
Band 4 Initial Assessment Coordinator/Team Secretary
We have an opportunity for an experienced Team Initial Assessment Coordinator / Secretary to join us in delivering high-quality community mental health care within the East of Hertfordshire.
As a Team Initial Assessment Coordinator / Secretary you will lead in the provision of a comprehensive, professional, effective secretarial administrative role focusing on the co-ordination of initial assessments and overseeing the process within a given time frame. You will work closely with the Multidisciplinary team.
Please be aware that this role is not eligible for Sponsorship.
Main duties of the job
You will lead in the provision of a comprehensive, professional, effective secretarial and administrative service to the Team, taking a lead within the admin team for Data Quality.
You will be the first point of reference and must display a considerable degree of initiative, possess mature judgement, and maintain a calm, friendly, and efficient manner when dealing with service users, their relatives, colleagues, and visitors.
You will be required to work independently using initiative and applying a high degree of confidentiality to all of your work. To undertake non-routine duties without direct supervision, working within broad procedural guidelines.
The post is managed rather than supervised.
About us
Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country. Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health, and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services. The care we provide makes a fantastic difference to the lives of our service users, their families, and carers - everything is underpinned by choice, independence, and equality, with our Trust values embedded throughout: Our Trust values are: Welcoming, Kind, Positive, Respectful, and Professional. These values are at the core of who we are, everything we do, and how we do it! Would you like to be part of the HPFT family? Would you like to work with us to ensure our service users live the fullest lives possible? Would you like to be supported in your career to be the best that you can be?
Job responsibilities
The Older Adult Community team is a dynamic, fast-paced service. We are looking for someone who can use their initiative, possess mature judgement, and maintain a calm, friendly, and efficient manner when dealing with service users, their relatives, colleagues, and visitors.
This role is pivotal to the service provision as it is often the first point of contact for people who want to access the service.
You will be skilled in the organisation of appointments, ensuring that we offer appointments adhering to statutory time scales.
You will be able to record accurate and timely records of meetings.
You will work with clinicians to ensure that paperwork is completed in accordance with guidelines.
You will be flexible as the post continually develops to meet the ever-changing demands and needs of the service.
For a more detailed Person and Job Description please read the attached document.
Person Specification
Qualifications
* Good standard of English.
* Numerate.
* Experience as a Secretary/Administrator.
* Experience in a mental health environment or NHS.
* Knowledge of terms used by Mental Health in their day-to-day working. RSA III/NVQ 3 or equivalent.
* Advanced keyboard skills.
* Trained and experienced at intermediate level in a range of software packages, including Word, Excel, and PowerPoint.
* Good working knowledge of email and internet.
* Proficient knowledge of care notes.
* Advanced secretarial skills such as audio and shorthand.
Experience
* Evidence of the ability to organise and plan complex events, such as training sessions and therapy groups.
* The ability to organise and prioritise own workload within specified guidelines where guidance is not readily available, but at set intervals.
* Proficient in diary management, coordinating appointments to ensure the best use of Managers' time.
* Experience of transcribing formal minutes of meetings.
* Experience of supervising and training others.
* Independent/lone working and team working skills.
* Experience of adapting to change and managing work in a changing environment.
* Evidence of ability to be flexible and show initiative, sensitivity, and enthusiasm to work.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Hertfordshire Partnership University NHS Foundation Trust
£27,857 to £30,570 a year, per annum, pro rata (including 5% HCAS)
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