Job summary The post holder will be part of the Endoscopy Access Team and will be responsible for day to day co-ordination and compiling of waiting lists and adding of patients to these waiting lists. Action ICE/GP referrals, place on wait list. To provide comprehensive administrative support to the Endoscopy Department The ability to work autonomously using your own initiative but adhering to operational procedures and established practices and referring to the supervisors when guidance is needed To maintain a positive, proactive and professional approach to work at all times To deal with telephone enquires in an empathetic and productive manner, taking appropriate action to ensure high patient satisfaction. To work as part of team to deliver a first class service to patients and users of the Endoscopy service Actively supporting and contributing to the requirements of the service To utilise designated operational practices within the specific endoscopy reporting system and trust's systems such as GCIS/ICS etc. Main duties of the job To communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication Respond to enquiries and take appropriate action on behalf of the service either by telephone, personal contact or correspondence, within agreed time limits Liaise with all relevant departments involved in providing care and core services to ensure the smooth progression of the patients pathway Provide excellent front of house service when covering Endoscopy receptions Dealing sensitively with any complaints, problems or issues arising, highlighting and referring problems where necessary to the supervisors Provide expert advice on aspects of the patient's care within defined boundaries and limits Establish and maintain electronic and manual filing systems Cover other members of the Endoscopy admin team when required which may mean working on other sites About us London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at: Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK St Mark's Hospital: an internationally renowned specialist centre for bowel disease Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre. We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public. Date posted 19 March 2025 Pay scheme Agenda for change Band Band 3 Salary £28,622 to £30,225 a year pro rata pa Inclusive of High Cost Area Supplement Contract Permanent Working pattern Full-time Reference number 337-NP-8665AC Job locations LNWH St Marks Harrow HA1 3UJ Job description Job responsibilities Please see attached job description and person specification for full role duties and responsibilities Job description Job responsibilities Please see attached job description and person specification for full role duties and responsibilities Person Specification Knowledge and Experience Essential Administrative experience in a hospital environment Experience of working to and implementing local policies and procedures Understanding of information governance and confidentiality Desirable Administrative experience in an Endoscopy department or a Bowel Cancer Screening Centre Skills and Attributes Essential Excellent professional and confident communication skills, both written and verbal with the ability to understand and relay complex information to people at all levels Ability to plan and manage own work schedule Self-starter with excellent time management skills and ability the ability to demonstrate initiative Demonstrate commitment to Trust HEART values - Honesty, Equity, Accountability, Respect, and Teamwork Desirable Administrative experience in an Endoscopy department or a Bowel Cancer Screening Centre Education /Qualifications Essential Educated to GCSE's Grade C or above or equivalent qualifications e.g. 'O' levels Person Specification Knowledge and Experience Essential Administrative experience in a hospital environment Experience of working to and implementing local policies and procedures Understanding of information governance and confidentiality Desirable Administrative experience in an Endoscopy department or a Bowel Cancer Screening Centre Skills and Attributes Essential Excellent professional and confident communication skills, both written and verbal with the ability to understand and relay complex information to people at all levels Ability to plan and manage own work schedule Self-starter with excellent time management skills and ability the ability to demonstrate initiative Demonstrate commitment to Trust HEART values - Honesty, Equity, Accountability, Respect, and Teamwork Desirable Administrative experience in an Endoscopy department or a Bowel Cancer Screening Centre Education /Qualifications Essential Educated to GCSE's Grade C or above or equivalent qualifications e.g. 'O' levels Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name London North West University Healthcare NHS Trust Address LNWH St Marks Harrow HA1 3UJ Employer's website https://www.lnwh.nhs.uk (Opens in a new tab)