What you will do in your working day
Main purpose of the job role:
* Assist with up-keeping of day to day processing of members financial transactions and records
* Produce and distribute statements, membership cards and other forms and documents to members as requested
* Assist with the marketing and promotion of Walsave Credit Union and its services to their target audience
* Assist in the upkeep of accurate and reliable manual/electronic filing systems
Major duties and responsibilities:
* Handle account enquiries and provide information for lending enquiries
* Produce and distribute statements, membership cards and other forms of documents to members as requested
* To ensure that office records are kept up to date and requests are passed promptly to the appropriate representatives, volunteers, team, staff or management committee member
* To assist with the marketing and promotion of Walsave Credit Union and its services to their target audience
* To assist with the development of new products and services together with any strategies to encourage and support the growth of membership and the provision of services and products to members and potential members
* To provide counter services to members and visitors with the provision of a range of financial services
* To assist in the upkeep of a accurate and reliable manual/electronic filling system
The training you will be getting
This is an 18-month Level 3 Customer Service Apprenticeship. You will be required to attend Elite Centre for Manufacturing Skills, University of Wolverhampton, Springfield Campus, Grimstone Street, Wolverhampton, WV10 0JP, 2 days per week over a 5-week period as part of the apprenticeship delivery.
You will also have monthly assessor visits to see you at the company.
Level 3 Customer Service qualifcation upon successful completion of the apprenticeship.
What to expect at the end of your apprenticeship
* Upon successful completion of the apprenticeship there will be potential to have a full time position within the company.