15 hours per week At Watford Community Housing, we provide vital services that help people to live better lives. We’re looking for a Part -Time Resource Planner to join our resource planning team to assist in the delivery of our reactive maintenance, domestic service and breakdowns. What’s the role? We are looking for a Resource Planner to form a job share with one of our existing colleagues with the aim of taking on a fast paced and integral role in the repairs department. This is a great opportunity for someone who is highly organised and values working as part of a team and needs part time hours. In this role you will need to: ensure a high standard of customer service take responsibility for your key trade area be flexible and able to adapt to change have excellent time management skills for both yourself and and our operatives enjoy working at a fast pace alongside a brilliant and supportive team What are we looking for? You will be customer-focused, with the ability to interact empathetically with a wide variety of people. You’ll have an excellent grasp of a repairs / maintenance service function. You will have a background in customer services and knowledge of the housing or construction sectors would be a distinct advantage. Essential: knowledge/experience of using scheduling systems is preferred but training will be provided experience of having previously worked within a Repairs and Maintenance environment is desirable strong organisational skills and the ability to prioritise a busy and reactive workloads a positive and flexible attitude the ability to demonstrate reliability, initiative, and the ability to work as part of a team and on your own. proficient IT knowledge and understanding a good standard of education with a GCSE (or equivalent) in English and Mathematics at level C or above and the ability to demonstrate suitable work experience necessary for delivering the role. You will need to maintain a satisfactory basic level DBS check. Desirable: knowledge of the housing sector knowledge of Microsoft Office including Excel social Housing experience knowledge of relevant legislation and processes within the social housing sector. What can we offer you? We know that people are our most valuable assets, so we offer a range of benefits including 28 days’ annual leave, an employer pension contribution of up to 11%, development opportunities and access to a comprehensive employee rewards scheme. How to apply If this sounds like your next role, click ‘ apply now ’, tell us why you've got what it takes and send us a copy of your current CV. The closing date is 20 February 2025, (but please note we reserve the right to close the vacancy early if we receive a large response ). Interview will take place from 24 February 2025. About us We are a housing association with homes across South-West Hertfordshire. We aim to make a real difference by delivering better homes and supporting our communities, because we know that good homes give people the chance to lead more fulfilling lives. We own and manage more than 6,800 homes and associated assets in South-West Hertfordshire. Our business is evolving rapidly as we find new ways to deliver great homes, improved services and much-needed new homes. We also have a one-star accreditation from Best Companies, putting us in the top 25 housing associations to work for. We have exciting plans for the future – and you could help us to achieve our goals. Find out more at www.wcht.org.uk/letsgo. Benefits Access to season ticket loans Online rewards with shopping discounts Cycle to work scheme 28 days annual leave Pension scheme 2 paid volunteering days Documents