* Renowned children's charity
* 6 week contract
About Our Client
Renowned Children's charity
Job Description
* Engage with online audiences in real time, maintaining the brand's voice.
* Manage community interactions across both paid and organic channels.
* Monitor user-generated content (UGC) and secure consent for its use in communications.
* Provide updates on community conversations to the social media team.
* Ensure communication aligns with brand values and tone.
* Follow crisis management procedures and escalate issues to the Social Media and Content Manager.
* Forward customer complaints to relevant teams and collaborate with Supporter Services.
* Assist in creating FAQs in the brand's tone.
* Support social media content planning, scheduling, posting, and copywriting as needed.
The Successful Applicant
* Knowledge of escalation procedures when needed.
* Audience-focused with an understanding of engagement trends.
* Strong community management skills with experience in large online communities.
* Familiar with social media trends and audience interactions across platforms.
* Proficient in Facebook, Instagram, TikTok, LinkedIn, and Twitter.
* Experience with social media moderation tools, preferably Sprout Social.
* Background in social media marketing.
* Excellent written and communication skills.
What's on Offer
6 week contract
hybrid working models
based in central London
hourly rate
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